David Wilson
Clifton Park
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service Advisor
Goldstein Subaru
12.2024 - 11.2025
- Provided detailed explanations of service options and vehicle maintenance recommendations.
- Provided comprehensive explanations of repair options and services to enhance customer understanding.
- Collaborated with technicians to ensure timely completion of services.
- Utilized dealership software to manage service orders and customer records efficiently.
- Assisted customers in identifying automotive service needs and scheduling appointments.
Service Advisor
Gillman Subaru
09.2021 - 10.2024
- Addressed customer concerns and resolved issues to enhance satisfaction levels.
- Coordinated communication between customers and service department for seamless operations.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated communication between technicians and customers regarding vehicle status and repairs.
Sales Associate
Gillman Subaru
09.2021 - 10.2024
- Developed strong customer relationships, enhancing satisfaction and loyalty.
- Conducted thorough vehicle presentations, highlighting features and benefits to potential buyers.
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
- Managed inventory levels, ensuring availability of popular models and accessories.
Automotive Technician
Gillman Subaru
09.2021 - 10.2024
- Diagnosed and repaired complex automotive issues using advanced diagnostic equipment.
- Mentored junior technicians on best practices and troubleshooting techniques, enhancing team proficiency.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Automotive Technician
Capitaland Subaru
11.2018 - 07.2021
- Performed safety and emissions inspections.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Diagnosed and repaired complex automotive issues using advanced diagnostic equipment.
Automotive Technician
Mangino Mitsubishi
11.2014 - 11.2018
- Performed routine maintenance and inspections to ensure vehicle safety and performance.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed safety and emissions inspections.
Express Service Technician
Goldstein Subaru
03.2014 - 11.2014
- Performed routine maintenance services, ensuring optimal vehicle performance and safety compliance.
- Collaborated with team members to streamline service workflows and enhance customer satisfaction.
- Performed routine maintenance tasks such as oil changes, tire rotations, and filter replacements with precision and care.
Education
No Degree -
Subaru of America
Coppell, TXGED -
Shenendehowa HS
Clifton Park, NY06-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Service estimates
- Service recommendations
- Problem-solving
- Knowledgeable about brand and technical information
Timeline
Service Advisor
Goldstein Subaru
12.2024 - 11.2025
Service Advisor
Gillman Subaru
09.2021 - 10.2024
Sales Associate
Gillman Subaru
09.2021 - 10.2024
Automotive Technician
Gillman Subaru
09.2021 - 10.2024
Automotive Technician
Capitaland Subaru
11.2018 - 07.2021
Automotive Technician
Mangino Mitsubishi
11.2014 - 11.2018
Express Service Technician
Goldstein Subaru
03.2014 - 11.2014
No Degree -
Subaru of America
GED -
Shenendehowa HS