Provided expert guidance to customers regarding vehicle maintenance and repair options.
Managed service appointments, ensuring efficient workflow and customer satisfaction.
Developed strong relationships with clients through effective communication and follow-up strategies.
Resolved customer complaints promptly, enhancing overall service experience and retention.
Customer Service Consultant
Pine Belt Chevrolet
Lakewood, NJ
09.2011 - 03.2018
Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
Utilized CRM software to track customer interactions and ensure seamless communication.
Collaborated with team members to enhance service delivery and improve customer satisfaction.
Adapted quickly to changing product knowledge, maintaining up-to-date information for customers.
Manager
WATER FRONT CAFE CLAM AND STEAK HOUSE
Carlstadt, NJ
08.2010 - 09.2011
Assisted in developing operational strategies to enhance team productivity and efficiency.
Supported project management by coordinating schedules and resources effectively.
Collaborated with cross-functional teams to address operational challenges and streamline processes.
Conducted research on industry best practices to inform decision-making and improve workflows.
Service Writer
Englewood Auto Corp
Englewood, NJ
06.2010 - 01.2010
A highly experienced service writer with over 20 years experience possessing a strong work ethic and high customer satisfaction. Has the ability to interact with customers guiding them in requests for service and problems with their vehicles. Is able to handle and resolve complaints, keeping in contact with the customer, ensuring they are happy with the service and is able to keep CSI at a high rate.
Davidj_winand@yahoo.com
732-300-5703
Black, NJ 08723
1 Nautilus Drive
Service Writer
Norris Cadillac Pontiac GMC
Manuel, NY
01.2006 - 01.2006
Supervisor: Phil Norris
Service Writer/Manager Medium Duty and Fleet
Jim Curly Pontiac GMC
Englewood, NJ
04.2003 - 04.2003
Supervisor: Jim Curly
732-363-7400
Service Writer
Herbert Volvo - Dodge - Chevy
Hasbrouck Heights, NJ
05.1996 - 05.1996
Supervisor: Mike Mazzetto
201-288-8984
Education
High School Diploma -
Becton Regional High School
East Rutherford, NJ
06-1980
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
SERVICE WRITER OF THE MONTH 22 IN A ROW
I was service writer of the month 22 times in a row