David Wojcik
Lapeer,Michigan
Summary
Customer-focused professional with four years of experience in high-pressure client support, transitioning to IT support. Proven ability to follow structured procedures, document issues, and escalate effectively to achieve quality outcomes. Currently developing foundational IT skills and pursuing CompTIA A+ certification, seeking an entry-level Help Desk role emphasizing user support and reliability.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant
Wilson Veterinary Hospital
Romeo, Michigan
10.2023 - Current
- Delivered emotional support to pet owners during challenging situations.
- Documented and tracked treatment activities to ensure comprehensive care.
- Prepared surgical instruments and equipment for procedures in a high-volume veterinary practice.
- Communicated with veterinarians and staff to enhance patient flow and coordination.
- Obtained information and history from clients to maintain medical charts.
Kennel Assistant
All Under One Woof Dog Daycare And Training Center
Rochester, Michigan
02.2023 - 10.2023
- Monitored safety of all animals to prevent injuries from interactions or hazards.
- Assisted in daily care and feeding of dogs at daycare facility.
- Observed dog behavior during playtime sessions to ensure positive interactions.
- Cultivated relationships with clients through effective communication.
- Provided exceptional service to pet owners, fostering repeat business.
Kennel Staff Manager
Maple Lane Kennels
Ortonville, Michigan
06.2021 - 01.2023
- Supervised daily operations and staff activities in a pet care facility.
- Managed animal care schedules, ensuring timely feeding and exercise routines.
- Trained new staff on safety protocols and effective animal handling techniques.
- Communicated with pet owners about care instructions and specific animal needs.
- Developed standard operating procedures for kennel staff to enhance workflow efficiency.
Education
Associates in General Studies
Oakland Community College
Bloomfield Hills, MI05-2025
Skills
- Customer service & client communication
- Documentation and record keeping
- Following SOPs & escalation procedures
- Time management & task prioritization
- File management & system navigation
- Basic computer troubleshooting (Windows)
Timeline
Veterinary Assistant
Wilson Veterinary Hospital
10.2023 - Current
Kennel Assistant
All Under One Woof Dog Daycare And Training Center
02.2023 - 10.2023
Kennel Staff Manager
Maple Lane Kennels
06.2021 - 01.2023
Associates in General Studies
Oakland Community College