David Wong
Phoenix,AZ
Summary
Hardworking Air Force Veteran enthusiastic about contributing efforts to the Peoria Fire Department inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
NuCar Rentals Sales Agent
Our World Energy
03.2023 - Current
- Established professional, efficient, and attentive customer service during communication and problem-solving process
- Trained fellow sales agents of how to generate more sales revenue and optimize team performance
- Displayed effective communication skills by raising over $100,000 of additional revenue in 10 months
- Accept and implement performance feedback to further optimize business operation
- Practiced patient and empathetic conflict resolution skills for high volume of customer grievances and concerns.
Maximum Family Care Visitation Case Aide
10.2022 - 02.2023
- Document in detail, interactions between child and parent in strict accordance with visitation guidelines
- Submit visitation summaries and travel logs within 24 hours of each visit
- Enforce specific visitation guidelines to ensure a safe and positive visitation environment.
Care Giver
Alary Home Health
06.2018 - 02.2023
- Participated as a member of a small multi-disciplined health care team in service to a patient with Traumatic Brain Injury
- Experience with patients affected by neuromuscular disorders
- Improved hand-eye coordination and metacarpal range of motion of a T.B.I
- Patient under Occupational Therapist instruction
- Exceeded expectations by introducing light functional exercises to a sedentary geriatric patient resulting in improved autonomy after two weeks.
Physical Therapy Technician
Arizona Pain Relief
05.2021 - 12.2021
- Coached hands-on rehabilitative exercise treatment plans for 120 patients as part of the P.T
- Tech team
- Educated patients of their individualized progressive treatment methodology based on their symptoms
- Improved treatment efficacy and customer satisfaction by enhancing patient visit protocol
- Audited 120 computer-based patient files in compliance with insurance documentation and coding standards.
Personal Trainer
Mountainside Fitness
02.2018 - 08.2019
- Offered additional customer service at no expense to the company to increase client retention and acquisition
- Created engaging exercise programs for over 40 clients based on specific client goals and ability
- Documented client history with computer-based data entry program
- Coached proper form and optimal performance of clients ranging from 16 to 65 years old
- Incorporated exercise research to foster customer satisfaction and individuality of each participant.
Flightline Equipment Maintainer
United States Air Force
01.2010 - 01.2016
- Maintained and repaired all ground support equipment in support of the B-2 Stealth Bomber
- Performed and documented all maintenance actions for 360 units of flightline equipment
- Assured production quality through strict adherence to written military specifications per unit
- Retained security clearance for 6 years
- Awarded 'Airman of the Quarter' for outstanding achievement in year 2013
- Volunteered to salvage a scrapped unit to its standard capacity, saving the Air Force over $50,000.
Education
National Registry of Emergency Medical Technicians - Emergency Medical Technology
National Registry of Emergency Medical Technicians
Lifework Education10.2023
Clinical Exercise Studies (BA) - Health And Wellness
Arizona State University
Phoenix, AZ12.2024
Associate of Applied Science - Associate of Applied Science
Glendale Community College
Glendale, AZ12.2018
Operations Management And Supervision
Airforce Airmen Leadership School (ALS)
Whiteman Air Force Base, MO02.2013
Skills
- Adaptability to change
- Strategy Development
- Team collaboration
- Customer Assistance
- Interpersonal skills
- Strong communication
- Analytical thinking
- Multitasking capabilities
- Building rapport
- Resilience under pressure
Timeline
NuCar Rentals Sales Agent
Our World Energy
03.2023 - Current
Maximum Family Care Visitation Case Aide
10.2022 - 02.2023
Physical Therapy Technician
Arizona Pain Relief
05.2021 - 12.2021
Care Giver
Alary Home Health
06.2018 - 02.2023
Personal Trainer
Mountainside Fitness
02.2018 - 08.2019
Flightline Equipment Maintainer
United States Air Force
01.2010 - 01.2016
National Registry of Emergency Medical Technicians - Emergency Medical Technology
National Registry of Emergency Medical Technicians
Clinical Exercise Studies (BA) - Health And Wellness
Arizona State University
Associate of Applied Science - Associate of Applied Science
Glendale Community College
Operations Management And Supervision
Airforce Airmen Leadership School (ALS)
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