Glenn Dean
Mundelein,IL
Summary
Dedicated Equipment Rentals Specialist with proven expertise in equipment management, reservation processing, and safety compliance. Committed to delivering exceptional customer service and fostering a culture of safety in the workplace. Has sales experience and is customer oriented.
Overview
12
12
years of professional experience
Work History
Sr Equipment Rentals Specialist
Sunbelt Rentals
Lake Zurich, Illinois
05.2024 - Current
- Finding and fulfilling solutions with a "yes" mentality.
- Making and sending out reservation via walk-ins and phone calls.
- Managing the Reservation board which includes making sure equipment is in house, and available for scheduled rental.
- Constant communication with other profit centers and sales reps to fulfill orders.
- Communicating with techs and mechanics on status of equipment.
- Managing V-dos and being proficient at dispatching deliveries to drivers.
- Handling service requests by communicating with customers.
- Finding resolutions of issue either by swapping out equipment or scheduling central service through Wynne.
- Involved in inventory responsibilities including counting and inputting data.
- Sharing in the task of creating and maintaining a culture of safety at Lake Zurich as safety coordinator and running safety meetings.
- Assisting the manager with whatever is needed to help lighten the load.
Assistant Manager
Rental Max
Lake Zurich, Illinois
05.2022 - 05.2024
- Finding and fulfilling solutions with a "yes" mentality.
- Making and sending out reservation via walk-ins and phone calls.
- Managing the Reservation board which includes making sure equipment is in house, and available for scheduled rental.
- Constant communication with other profit centers and sales reps to fulfill orders.
- Communicating with techs and mechanics on status of equipment.
- Managing being proficient at dispatching deliveries to drivers.
- Handling service requests by communicating with customers.
- Finding resolutions of issue either by swapping out equipment or scheduling central services.
- Involved in inventory responsibilities including counting and inputting data.
- Sharing in the task of creating and maintaining a culture of safety at Lake Zurich as safety coordinator and running safety meetings.
- Assisting the manager with whatever is needed to help lighten the load.
Yard Tech/Driver
Rental Max
Lake Zurich, Illinois
05.2020 - 05.2022
- Prepping equipment for a rental. This includes: cleaning, inspecting the condition and operation of equipment, checking engine/hydraulic oil, greasing, sharpening blades, checking tires.
- Loading and unloading equipment using the proper 60-40 weight distribution over axels.
- Chaining and binding equipment down.
- Communicating and explaining the safe and correct operation of equipment to costumers.
- Maintaining a clean, organized, and safe work environment in the yard, shop, and equipment storage buildings.
- Delivering equipment to jobsites using proper PPE.
- Communicating with job site contact for the best drop off location and ETA of equipment.
Driver
Peapod
Lake Zurich, Illinois
09.2013 - 03.2020
- Deliver groceries to various parts of the Chicagoland area.
- Needed to be physically fit and a good driver
- Have good customer service and people skills.
- The job was hourly plus tip.
- Work in the city was preferred as it offered more opportunity through good tips, but was difficult due to traffic, 3rd and 4th floor walk ups, and parking.
- Working weekends was a must and under every weather condition.
Education
High School Diploma -
Mundelein High School
Mundelein, IL05.1996
Skills
- Equipment management
- Reservation processing
- Inventory tracking
- Dispatch coordination
- Safety compliance
- Troubleshooting techniques
- Technical communication
- Customer service
- Customer relations
- Emergency response
- Problem solving
- Team collaboration
- Time management
- Adaptability to change
- Conflict resolution
- Initiative taking
- Advanced communication
Languages
Spanish
Professional
Timeline
Sr Equipment Rentals Specialist
Sunbelt Rentals
05.2024 - Current
Assistant Manager
Rental Max
05.2022 - 05.2024
Yard Tech/Driver
Rental Max
05.2020 - 05.2022
Driver
Peapod
09.2013 - 03.2020
High School Diploma -
Mundelein High School