David Woodcock
San Antonio,Texas
Summary
Motivated, and dependable with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge in personal development and financial management skills. Ability to adapt and thrive in any environment, with a good attitude and willingness to take on any task.
Overview
6
6
years of professional experience
Work History
Picking Associate
Amazon
09.2023 - Current
- Performed proper lifting and handling techniques to maintain safe working environment.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Shift Leader
Green Beans Coffee
10.2022 - 06.2023
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Server Team Lead /Host
Ida Claire
06.2021 - 09.2022
- Demonstrated strong knowledge of food and beverage service standards with focused attention to customer needs.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored seating areas, took reservations, and supported front-of-the-house staff to keep everything running smoothly and to accommodate guests.
Concierge Agent
Texas Gold Lodges
05.2020 - 05.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments, always properly recording documentation.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Administrative Assistant
Central Transportation Services Inc.
05.2017 - 03.2020
- Received and sorted incoming mail and documentation to record, dispatch, or distribute to correct recipient.
- Updated documentation, reports and spreadsheets with financial information.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
High School Diploma -
Sterling City High School
Sterling City, TX05.2017
Skills
- Critical Thinking
- Community Engagement
- Adaptive and Creative
- Customer Experience
- Finishing Procedures
- Motivational Leadership
- Call Controlling
- Manage Budgets
Timeline
Picking Associate
Amazon
09.2023 - Current
Shift Leader
Green Beans Coffee
10.2022 - 06.2023
Server Team Lead /Host
Ida Claire
06.2021 - 09.2022
Concierge Agent
Texas Gold Lodges
05.2020 - 05.2021
Administrative Assistant
Central Transportation Services Inc.
05.2017 - 03.2020
High School Diploma -
Sterling City High School