David Wright
Brockport,NY
Summary
Dynamic leader with a strong focus on staff training and operational efficiency. Skilled in strategic planning and vendor negotiations, enhancing service delivery while ensuring exceptional customer satisfaction and strong professional relationships.
Overview
30
30
years of professional experience
Work History
Owner/Operator
NYS Handyman Express Services LLC
Brockport, NY
02.2021 - Current
- Managed daily operations, ensuring timely completion of handyman services.
- Developed and implemented efficient workflow processes to enhance service delivery.
- Trained and mentored new technicians on best practices and safety protocols.
- Oversaw client communications, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for multiple projects, optimizing resource allocation and time management.
- Conducted regular quality inspections to maintain high standards of workmanship.
- Established vendor relationships to source materials at competitive prices, reducing overhead costs.
- Implemented customer feedback systems to continuously improve service offerings and client satisfaction.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
Roofing Foreman
Upstate Roofing
Henrietta, NY
02.2014 - 02.2021
- Maintained a safe working environment through strict adherence to safety protocols and regular toolbox talks.
- Achieved timely project completion by prioritizing tasks and effectively managing resources.
- Collaborated with teams of [Number] workers in [Number] different worksites.
- Reduced material waste by accurately measuring and cutting materials, leading to cost savings for clients.
Sales Associate
Verizon Wireless Cellular Sales
Knoxville, TN
09.2008 - 05.2014
- Increased customer satisfaction through personalized service and product recommendations.
- Educated customers on wireless products, plans, and features to enhance their understanding.
- Collaborated with team members to streamline processes and improve sales strategies.
- Assisted in inventory management, ensuring accurate stock levels for high-demand products.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Roofing Foreman
Yorkstate Roofing
Rochester, NY
04.2000 - 09.2008
- Collaborated with project managers to develop timelines and allocate resources effectively.
- Assisted in the preparation of accurate project estimates and proposals, ensuring that potential clients had a clear understanding of all costs involved.
- Conducted thorough inspections of completed projects, identifying any necessary repairs or modifications to guarantee quality results.
- Contributed to business growth by providing excellent customer service and consistently receiving positive feedback from clients.
Roofing Foreman
Wrights General Contracting
Rochester Ny
02.1996 - 03.2000
- Supervised roofing installation and repair projects, ensuring adherence to safety protocols and quality standards.
- Coordinated crew activities to optimize workflow and enhance project efficiency.
- Trained junior roofers on techniques, safety practices, and equipment handling.
- Conducted inspections of materials and work sites to maintain compliance with industry regulations.
- Implemented process improvements that reduced project completion times while maintaining quality outcomes.
- Managed inventory of roofing materials, ensuring availability for ongoing projects without delays.
- Resolved on-site issues promptly, minimizing disruptions and maintaining project schedules.
- Maximized roof longevity with proper installation of various roofing materials such as asphalt shingles, metal panels, single-ply membranes, and built-up roofs.
- Assigned daily duties to each employee based upon individual strengths, effectively completing [Number]% of roofing jobs on time.
Education
High School Diploma -
Greece Ridge Mall
Rochester, NY05-2020
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Negotiation
- Inventory management
- Payroll processing
- Strategic planning
- Relationship management
- Human resources
- Budget development
- Marketing strategy development
- Business operations management
- Client relationship management
- Recruiting and hiring
- Sales strategy development
- Vendor negotiation
- Cashflow management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Schedule management
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Owner/Operator
NYS Handyman Express Services LLC
02.2021 - Current
Roofing Foreman
Upstate Roofing
02.2014 - 02.2021
Sales Associate
Verizon Wireless Cellular Sales
09.2008 - 05.2014
Roofing Foreman
Yorkstate Roofing
04.2000 - 09.2008
Roofing Foreman
Wrights General Contracting
02.1996 - 03.2000
High School Diploma -
Greece Ridge Mall