David Yancy
Waikoloa ,HI
Summary
Proven hospitality professional with extensive experience at Fairmont Orchid, Hawaii, showcasing strong interpersonal skills and hospitality service expertise. Excelled in high-pressure environments, enhancing customer satisfaction and streamlining operations. Demonstrates a professional attitude and adaptability, with a knack for problem-solving and reliability. Achieved significant improvements in customer service ratings.
Overview
7
7
years of professional experience
Work History
Host
Fairmont Orchid, Hawaii
02.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier/Courtesy Clerk
KTA Super Store
11.2020 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Grocery Clerk
KTA Super Store
11.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Housekeeping Attendant
Westin Hapuna Beach Resort
11.2023 - 01.2024
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping Attendant
Four Seasons Hotel
05.2023 - 10.2023
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping Attendant
Fairmont Orchid, Hawaii
01.2022 - 04.2023
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Style Team Member (seasonal)
Target
12.2019 - 02.2020
- Participated in ongoing training sessions to strengthen product knowledge, selling techniques, and store policies understanding.
- Contributed to a positive work environment through strong communication skills and teamwork efforts.
- Streamlined store operations by maintaining organized merchandise displays and sales floor cleanliness.
Ice Cream Server
Marble Slab Creamery
01.2018 - 10.2018
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
High School Diploma - General Studies
Legacy High School
North Las Vegas, NV05.2019
Skills
- Adaptable to change
- Hospitality and accommodation
- Strong interpersonal skills
- Hospitality service expertise
- Professional Attitude
- Problem-solving abilities
- Reliability
Hobbies
Competitive indoor and beach volleyball
Trading card collecting
PC computer gaming
Working out
Traveling
Reading
Timeline
Host
Fairmont Orchid, Hawaii
02.2024 - Current
Housekeeping Attendant
Westin Hapuna Beach Resort
11.2023 - 01.2024
Housekeeping Attendant
Four Seasons Hotel
05.2023 - 10.2023
Housekeeping Attendant
Fairmont Orchid, Hawaii
01.2022 - 04.2023
Cashier/Courtesy Clerk
KTA Super Store
11.2020 - Current
Grocery Clerk
KTA Super Store
11.2020 - Current
Style Team Member (seasonal)
Target
12.2019 - 02.2020
Ice Cream Server
Marble Slab Creamery
01.2018 - 10.2018
High School Diploma - General Studies
Legacy High School
Similar Profiles
Dominick GalacgacDominick Galacgac
Cook 1 at Fairmont Orchid, HawaiiCook 1 at Fairmont Orchid, Hawaii
Ashley DavisAshley Davis
Head Food Runner/Expediter at Fairmont Orchid, HawaiiHead Food Runner/Expediter at Fairmont Orchid, Hawaii
Micah RiveraMicah Rivera
Banquet Porter at Fairmont Orchid, HawaiiBanquet Porter at Fairmont Orchid, Hawaii