Davida Dixon
Ocala,FL
Summary
At Publix Super Market, excelled in resolving complex customer issues, enhancing loyalty and repeat business through exceptional communication and problem-solving skills. Demonstrated proficiency in multitasking and organization, significantly contributing to store's performance metrics and customer satisfaction. Expert in managing inventory and customer relations, ensuring a welcoming and efficient shopping experience.
Overview
7
7
years of professional experience
Work History
Retail Customer Service Representative
Publix Super Market
10.2017 - Current
- Utilized problem-solving skills when resolving complex customer issues which led to improved long-term relationships.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours.
- Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
- Assisted customers in making informed purchase choices and selecting products.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
- Successfully met daily performance metrics regarding sales, customer service interactions, and store cleanliness to maintain a high standard of retail excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Kept customer spaces clean, neat and organized for maximum appeal.
Education
Diploma -
Miami Northwestern Senior High
Miami, FLSkills
- Good communication skills
- Excellent written and oral communication
- Multitasking and Organization
- Customer Satisfaction
- Customer Engagement
- Customer Relations
- Active Listening
Timeline
Retail Customer Service Representative
Publix Super Market
10.2017 - Current
Diploma -
Miami Northwestern Senior High
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