Nicole Hodges

I work as a customer service representative (CSR) – also called an agent which is a person who works in a call or contact center and helps customers with their issues.

I work through a variety of channels, including phone, chat, email and social media.

I place orders by phone for customers who need assistance.

I give customers status updates on existing orders.

I give customers give detailed information about products.

I take messages for clients that may be out of the office when customer is calling by phone.

I worked as a customer service representative (CSR) – also called an agent which is a person who works in a call or contact center and helps customers with their issues.

I worked through a variety of channels, including phone, chat, email and social media.

I placed orders by phone for customers who need assistance.

I gave customers status updates on existing orders.

I gave customers give detailed information about products.

I took messages for clients that may be out of the office when customer is calling by phone.

My job involved sorting and categorizing mail by hand

My job involved operating mail processing machines and postage meters.

My job involved preparing mail for distribution through correct categorization and labeling.

My job involved redirecting mislabeled or illegible mail for returns.

My job involved scanning packages for tracking and logging and updating mail database records.