DAVID A. GORDON
New York,NY
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
8
8
years of professional experience
Work History
IT Manager
Lockton Companies
07.2021 - Current
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsource and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Oversaw IT department operations and training.
- Managed over 100s of calls and tickets a week.
IT Coordinator
Hermés of
02.2021 - 07.2021
- Assisted 40+ stores from across North America down to Central America
- Controlled and updated employee & company reports based on status (active/deactivated/terminated)
- Streamlined telecommunication systems and assisted with application issues for more than 1000 employees
- Performed White glove service to C-Suite individuals
- Resolved technical issues with of point-of-sale machines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
IT Specialist
The Cathedral School of St, John the Divine
09.2020 - 01.2021
- Assisted teachers, students and parents with various technical issues in a heavy Apple environment
- Installed and maintained multiple access points within the school's network
- Managed inventory on technical devices on campus grounds
- Maintained and operated proprietary student dismissal applications on a daily basis.
IT & Facilities Manager
Fidelity Payment Services
02.2019 - 05.2020
- Sustained the network, VPN, Email for over 150 employees within North America
- Checked and keeping track of inventory and when necessary, using AD to create new users
- Resolved all software and hardware issues including migrating to a new hybrid email system on Exchange
- Successfully assisted C suite personnel with technical issues while handling and resolving calls and tickets submitted by users
- Responsible for overseeing Facilities staff in addition to advising, resolving and troubleshooting building wide network and connectivity issues.
Global Analyst
Eze Castle Integration
05.2018 - 02.2019
- Handled and resolved calls and tickets submitted by worldwide clients while managing servers of over 650 hedge funds
- Maintained an average billable percentage of 85% with a 93% resolve percentage
- Set up and disabled new user accounts with active directory
- Assigned IP Tickets, granted network access, and resolved software issues in programs like Citrix, Office 365, Bloomberg
- Managed mobile devices and maintained security of the devices with the use of XenMobile
IT Helpdesk
Steven Winter Associates
11.2017 - 05.2018
- Was sole team member responsible for all IT issues in the New York office including answering anywhere from 20-50 tickets a day
- Maintained all printers, desktop software and hardware for 100 end users
- Troubleshot and resolved end user issues including desk and cell phone issues
- Secured multiple mobile devices from iPhones, android, tablets and iPads via MobileIron.
IT Contractor
Robert Half
04.2016 - 05.2018
System Admin
American University in Cairo
07.2017 - 11.2017
- Maintained the current status of the office systems and troubleshot any connectivity issues
- Used Active directory to assign new email accounts while handling a mixed tech stack environment
- Fixed any issues that surfaced regarding the remote access and software used by the office.
Computer Specialist
Department of Health
01.2016 - 05.2017
- Installed and removed servers on and off site at over 100 sites of the Department of Health ranging from Westchester, NYC and all of Long Island
- Active Directory password resets & user account creation in a 1,000 end user environment where all agencies are pooled together through multiple A.D
- Forests
- Handled MS Office & Outlook 365 email issues such as emails not getting through to users and various connectivity issues to the servers
- Day to Day maintenance of both Windows 7 and Windows 10 environment
- Maintained many computer applications to assist in the departments' daily operation on many applications ranging from general P.C
- Applications such as Microsoft Word applications, Snipping tools, and internet applications all the way to the Healthcare specific applications for the Department of Health.
Education
CompTIA A+/Net + /Security + Certified -
Per Scholas
Bronx, NYSkills
- TECHNICAL SKILLS
- Knowledge of theory and concepts needed to identify and resolve technical problems
- Microsoft Active Directory
- Technical Troubleshooting
- Cisco Call Manager
- VMware Virtualization
- Hardware and Software Monitoring
- Multimedia Presentations
- Leading Projects
- Technical Onboarding Design
- Strategy Implementation
Timeline
IT Manager
Lockton Companies
07.2021 - Current
IT Coordinator
Hermés of
02.2021 - 07.2021
IT Specialist
The Cathedral School of St, John the Divine
09.2020 - 01.2021
IT & Facilities Manager
Fidelity Payment Services
02.2019 - 05.2020
Global Analyst
Eze Castle Integration
05.2018 - 02.2019
IT Helpdesk
Steven Winter Associates
11.2017 - 05.2018
System Admin
American University in Cairo
07.2017 - 11.2017
IT Contractor
Robert Half
04.2016 - 05.2018
Computer Specialist
Department of Health
01.2016 - 05.2017
CompTIA A+/Net + /Security + Certified -
Per Scholas