Kervin Rene

Work History

Northwest Florida Health Network

Tallahassee, FL

11.2015 - Current

Oversee IT operations and supervise systems and IT staff f
Develop strategy as it relates to organization's IT infrastructure (computer and information systems, security, communication systems) Develop, manage, and track IT department's annual budget
Consult senior-level stakeholders across entire organization to identify business and technology needs and to optimize use of information technology
Ensure smooth delivery and operation of IT services by monitoring systems performance
Create processes and standards for selection, implementation, and support of systems
Provide direction, guidance, and training to IT staff.
Managed over 400 user system and network performance, conducting troubleshooting, security patching, and maintenance
Created and terminated user's accounts from start to finish in business applications
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches
Demonstrated familiarity with latest hardware, software and networking technology
Built, repaired and installed computer-related hardware based on deployment procedures
Oversaw daily performance of computer systems and immediately responded to critical issues to keep network up and running
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation

Florida Lottery

Tallahassee, FL

03.2015 - 11.2015

Design, install, test, configure, maintain, upgrade Windows Server
Install/maintain server hosted OS, complex vendor application software, and infrastructure
Design backup/restore procedures
Evaluate new hardware
Implement/test disaster recovery plan for critical processes
Review planning and implementation documentation
Research and apply maintenance as necessary
Obtain and verify documentation for problem analysis and determination in instances of system failure
Air watch server administration, manage Apple mobile devices and accounts for 500+ users
Plan, organize storage strategies for SAN technologies.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions
Investigated system issues and implemented resolutions to reduce downtime
Diagnosed, troubleshot and resolved network and system problems
Conducted system analysis and implementation to maintain and improve computer systems

Keiser University

Tallahassee, FL

03.2012 - 11.2015

Preparing course plans and materials
Delivering courses to classes of 20 students
Monitoring progress/attendance
Advising students
Recording grades and submitting reports.
Improved student performance by defining clear goals and communicating performance metrics
Created and implemented course agendas, lesson plans and activities to successfully meet course objectives
Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries
Used lectures, discussions and demonstrations to increase learning and classroom success

Department of

Tallahassee, FL

03.1999 - 03.2015

Design, install, test, configure, maintain, upgrade Windows Server
Install/maintain server hosted OS, complex vendor application software, and infrastructure
Backup/restore procedures
Manage department update and refresh of devices and develop imaging for 350+ users.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions
Investigated system issues and implemented resolutions to reduce downtime
Established specifications and coordinated production with software programmers
Gathered requirements and performed gap analysis through design workshops with users