David A Silva
Paramount,CA
Summary
Accomplished Sales professional at Sherwin-Williams, adept in customer relationship building and sales expertise, significantly enhanced client satisfaction and expanded the customer base. Leveraged interpersonal communication skills and product knowledge to increase sales revenue, demonstrating a strong blend of hard and soft skills. Achieved a notable improvement in operational efficiency and safety procedures.
Overview
24
24
years of professional experience
Work History
Sales Representative
Sherwin-Williams Paint Store
09.2015 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Commercial Branch Manager
Sherwin-Williams Paint Store
07.2011 - 09.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
Commercial Branch Manager
Frazee Paint/ Sherwin Williams
07.2009 - 07.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Store Associate
Frazee Paint / Sherwin Williams
07.2008 - 07.2009
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Shipping and Receiving Clerk
Jewel Pack / Alsa Corp
06.2001 - 05.2008
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Education
High School Diploma -
Paramount High Schools
Paramount, CASkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Representative
Sherwin-Williams Paint Store
09.2015 - Current
Commercial Branch Manager
Sherwin-Williams Paint Store
07.2011 - 09.2015
Commercial Branch Manager
Frazee Paint/ Sherwin Williams
07.2009 - 07.2011
Store Associate
Frazee Paint / Sherwin Williams
07.2008 - 07.2009
Shipping and Receiving Clerk
Jewel Pack / Alsa Corp
06.2001 - 05.2008
High School Diploma -
Paramount High Schools
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