Davida Watkins
Manor,TX
Summary
Driven Medical Biller motivated to perform beyond expectations.
Overview
3
3
years of professional experience
Work History
Medical Biller
Roots Behavioral Health
12.2022 - Current
- Ran reports on EMR system to determine where balances from both patients and insurance were occurring.
- Posted payments from ERA and EOBs
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Knowledge of CPT and diagnostic codes
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Responded to customer concerns and questions on daily basis.
Care Coordinator
Roots Behavioral Health
11.2021 - 11.2022
- Was first point of contact for inquiring patients,
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Completed resident assessments in accordance with current regulations and guidelines.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Maintained confidentiality of patient data and condition to safeguard health information.
Front Desk Receptionist
Roots Behavioral Health
03.2021 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Behavior Technician
Center For Autism And Related Disorders, Inc
08.2020 - 03.2021
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Education
Associate of Arts - Psychology
Austin Community College
Austin, TX05.2022
High School Diploma -
Georgetown High School
Georgetown, TX06.2015
Skills
- Records Maintenance
- Diagnostic Codes
- Microsoft Office
- Medical Coding Knowledge
- CPT Code Modifiers
- Payments Posting
- Critical Thinking
- Medical Records Security
- Insurance Claims
- CMS-1500 Billing Forms
Timeline
Medical Biller
Roots Behavioral Health
12.2022 - Current
Care Coordinator
Roots Behavioral Health
11.2021 - 11.2022
Front Desk Receptionist
Roots Behavioral Health
03.2021 - 10.2021
Behavior Technician
Center For Autism And Related Disorders, Inc
08.2020 - 03.2021
Associate of Arts - Psychology
Austin Community College
High School Diploma -
Georgetown High School
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