David C. Johnson
Blaine
Summary
Dependable professional with a focus on team collaboration and fulfillment operations. Known for strong attention to detail and effective time management, consistently achieving productivity goals and delivering timely, accurate order fulfillment.
Overview
6
6
years of professional experience
Work History
Fulfillment Lead
Lowes Home Improvement Stores
04.2023 - Current
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
- Handled production picking, packing and shipping orders.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise pallets to move in warehouse.
- Led safety initiatives, promoting a culture of compliance and reducing workplace incidents.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
Fulfillment Associate
Lowes Home Improvement Stores
02.2021 - 04.2023
- Operated warehouse equipment to efficiently process inventory and fulfill customer orders.
- Maintained accurate stock levels through regular inventory checks and cycle counts.
- Collaborated with team members to optimize workflow and enhance order accuracy.
- Packaged and labeled products for shipment, ensuring compliance with safety standards.
- Monitored delivery schedules to ensure timely dispatch of customer orders.
- Resolved customer inquiries related to order status and product availability promptly.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Garden Associate
Lowes Home Improvement Stores
04.2020 - 02.2021
- Assisted customers in selecting plants, tools, and garden supplies to enhance shopping experience.
- Maintained the cleanliness and organization of the garden center for optimal presentation.
- Provided information on plant care and gardening techniques to educate customers effectively.
- Operated store equipment for restocking shelves and displaying merchandise efficiently.
- Collaborated with team members to ensure timely execution of daily tasks and customer service goals.
Education
High School Diploma -
St. Francis High School
Saint Francis, MNSkills
- Picking and packing
- Stock organization
- Warehouse operations
- Inspection skills
- Inventory monitoring
- Order pulling
- Package preparation
- Shipping coordination
- Order confirmation
- Package scanning
- Time management
- Warehouse safety
- Loading and unloading
- Team collaboration
- Shipping and receiving
- Forklift operation
- Teamwork and collaboration
- Order ticket reading
- Customer service
- Dependable and reliable
- Attention to detail
- Problem-solving abilities
Timeline
Fulfillment Lead
Lowes Home Improvement Stores
04.2023 - Current
Fulfillment Associate
Lowes Home Improvement Stores
02.2021 - 04.2023
Garden Associate
Lowes Home Improvement Stores
04.2020 - 02.2021
High School Diploma -
St. Francis High School