David Christopher Ramirez
Prescott,AZ
Summary
Meticulous Systems Administrator with twenty years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration in government/private sector.
Overview
36
36
years of professional experience
Work History
System Administrator
VA Medical Center
09.2024 - Current
- Respond to special request for system data, maintain & update system files. Test/Install all new application upgrades. Maintain & support telecommunication systems configuration related to moves, adds, and change (MAC).
- Baseline compliance, patch management, monitoring the use of disk space, prepare routine workload reports, recommendations to improve efficient use of systems.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel. Configure access ports for employee connections, resolve employee reimaging related software/hardware issues. Create & maintain user file shares using approved process & security controls as directed.
- Oversee IT ticketing system, coordinate with other 3rd tier teams to resolve directors escalated issues. Explain in detail the discrepancies & inconsistencies of severe issues & provide forecasting of all units.
- Create new dashboards for management to increase effectiveness for department projects.
- Oversee IT inventory system (personal computers, laptops, tables, smartphones, desk phones video teleconferencing equipment). Provide security network server protocols to prohibit cyber attacks. Provide user documentation updates.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Devised scripts and automation tools to improve system efficiency.
- Maintained rigorous compliance with medical industry standards by conducting regular security assessments and updates.
- Resolved VA issues and escalated problems with knowledgeable support and quality service.
Production Analyst
ADP
10.2022 - 05.2023
- Research, troubleshoot, & resolve ADP client application issues in the areas of system setup and product functionality.
- Built strong relationships with clients while analyzing complex client requirements for payroll & benefits.
- Provide solutions & positive outcomes in a timely manner for both the client & ADP.
- Maintained open communication channels between various stakeholders, fostering a collaborative environment conducive forecasting.
Epidemiology Data Manager /IT Risk Analyst
State of Arizona
02.2004 - 05.2019
- Set up and controlled user access levels across databases to protect health data.
- Created and updated health database designs and data models.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Conducted security audits to identify vulnerabilities.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures using LEAN.
- Recommend improvements in health security systems and procedures.
- Assist directors & staff of all DES agencies with technical assistance and training.
- Encrypted data and erected firewalls to protect HIPPA confidential information.
- Analyzing epidemiology investigation data, provide state agencies with specific data analyzation.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues for state judicial courts.
- Provided day to day 3rd level support, resolving escalation Service Desk & Cherwell tickets. Supporting Department of Health, DES, Inspector General's offices.
- Manage and assist the development & implementation of ATLAS & AZTECS supporting DCSSS & DBME.
- Reviewing catastrophic cases to ensure that AHCCCS clinical criteria for reinsurance are met.
- Oversee and regulate care delivery systems, state legislative laws & rules related to behavioral healthcare & child welfare.
- Process & payment of medical claims, budget tracking, grant writing.
- Train state employee with state portals according to federal & state guidelines.
- Coordinated disaster recovery efforts in the event of system failures or breaches, minimizing potential damage to business operations.
- Negotiated lobbyist contracts and service-level agreements with suppliers, ensuring the best value for the organization while maintaining high-quality standards.
Aerospace Engineer/Migration Analyst
Allied Signal Aerospace/IBM
04.1989 - 02.2004
- Worked with electronic planning, drawings and pertinent documents such as welding parameters.
- Dispositioned hardware & performed root cause analysis on aerospace avation equipment.
- Liaison between international partners (i.e. France, China, England) and IT departments.
- Developed a strong understanding of relevant FAA regulations, ensuring designs met or exceeded safety standards.
- Design military avation wireless hardware & software network systems.
- Worked with engineering teams in developing and testing aerospace products.
- Track the status of military information security exposures , work with U.S.Federal Government & European Labor Union Contract Management & Administration.
- Liaised with customer project teams, replying to inquiries and providing information on ongoing processes.
- Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions.
- Created data mapping documentation for use in migration efforts.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Education
No Degree - Epidemiology
Stanford University
Palo Alto, CAHigh School Diploma -
St. Mary's
Phoenix, AZBachelor of Arts - Public Administration
Arizona State University
Tempe, AZ05.2026
Skills
- System Upgrades
- System Monitoring
- Technical Support
- Windows 10/11
- Active Directory
- Microsoft Office 365
- Mainframe
- AHCCCS
- State Government
- Federal Government
- Medicare
- Medicaid
- SQL
- HIPPA
- Six Sigma
- LEAN
- CDC
- Grants
Timeline
System Administrator
VA Medical Center
09.2024 - Current
Production Analyst
ADP
10.2022 - 05.2023
Epidemiology Data Manager /IT Risk Analyst
State of Arizona
02.2004 - 05.2019
Aerospace Engineer/Migration Analyst
Allied Signal Aerospace/IBM
04.1989 - 02.2004
No Degree - Epidemiology
Stanford University
High School Diploma -
St. Mary's
Bachelor of Arts - Public Administration
Arizona State University
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