SAP ECC
David Harless
Sr Manager & Global Process Owner- Opportunity To Cash
Houston,TX
Summary
Results driven Senior Manager with extensive experience leading large cross functional teams to execute global transformations. Problem solver with a good blend of analytical and communication skills to translate complex, ambiguous challenges into actionable solutions with clear objectives and trackable milestones.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Sr Manager - F&A OTC
Halliburton Energy Services
Houston, TX
05.2016 - Current
- GPO leading OTC function tasked with driving cash flow, process improvement, and best-in-class customer service for F500 multi-national energy services company with 14 product service lines operating in over 70 countries and over $15B in annual revenue
- Oversee OTC organization of ~100 hard line and >350 matrix employees with a annual gross budget responsibility in excess of $20M
- Accountable for developing, implementing, and maintaining function strategy, KPI targets (DSO, Unbilled Days, Dispute Rate, SLA adherence, etc), process improvement initiatives, and business applications within a complex system ecosystem for a function that owns pricing, contracts, order management, billing, eCommerce B2B and B2G integrations, OTC M&A integration, resource utilization scheduling, and external royalty workflows
- Serve as trusted business advisor to a diverse array of executive leadership across product line, function, and geographic hierarchies including routine collaboration at SVP, EVP, CAO, CFO level
- Stood up from scratch a comprehensive OTC hub and spoke shared services organization with primary deliver centers in Houston, TX and Bangalore, India performing contract lifecycle management, price agreement maintenance, quote / proposal creation, sales order management, invoicing, dispute management, master data maintenance, and royalty processing across North America, Europe, MENA, and APAC regions
- Developed and oversaw process improvement initiatives which cut overall company invoice dispute rate in half from 12% to industry leading 6% in less than 3 years
Sr Manager - M&A Integration
Halliburton Energy Services
Houston, TX
09.2015 - 05.2016
- Led cross-functional team consisting of BD, OTC, Tax, Legal, and PSL Operations developing integration plan for large multi-national acquisition
- Designed robust solutions to enable designated "Core Processes" such as intercompany product and services sales, international tender responses, and legal entity rationalization
Global BD & Marketing Manager
Halliburton Energy Services
Houston, TX
01.2015 - 09.2015
- Oversaw technical sales and marketing operations globally for Halliburton's largest product service line with annual revenue of $7B
- Developed PSL strategy for external messaging, pricing strategy, and tender response process
- Managed advertising budget to further PSL vision through print and online marketing, technical paper development, case study development, and industry event participation
- Support regional BD staff in tender submissions, business case development, and application of new technology
- Authored product white paper that won a 2015 World Oil Meritorious Award for Engineering Innovation
Business Transformation Ops Manager
Halliburton Energy Services
Houston, TX
02.2012 - 12.2014
- First as PSL lead for Halliburton's largest product line and later as overall operations lead, oversaw development and execution of the largest digital transformation program in company history focused on back office processes including OTC, PTP, inventory management, timekeeping, operations reporting, and revenue forecasting
- Lead cross-functional team of over 200 employees and contractors with annual spend of over $50M to design, develop, and deploy a mix of on-prem proprietary and 3rd party software solutions tailored to meet the needs of 7 unique product lines while utilizing a common back end infrastructure
Operations Leader / Supervisor / PDC
Halliburton Energy Services
Indiana, PA
05.2010 - 01.2012
- In roles of successively increased scope and responsibility, oversaw performance, customer service quality, HSE, and personnel development of field operations teams of 24 to 75 employees in 24/7/365 operation across Northeast US territory
Business Development Account Lead
Halliburton Energy Services
Pittsburgh, PA
04.2007 - 04.2010
- In-house account lead providing technical sales support including job design, tender / bid response preparation, KPI reporting, and services coordination for Halliburton's largest customer in the Northeast US territory with annual sales revenue of over $90M
- Achieved increases in customer market share, revenue, and profit margin in each of the three years of account oversight
Field Engineer
Halliburton
Duncan, OK; Indiana, PA; Norton, VA
01.2005 - 03.2007
- Provided on-site technical support for customers and field crews across nine state territory
Education
Bachelor of Science - Industrial Engineering
West Virginia University
Morgantown, WV 08.2001 - 12.2005
Skills
Change Management
Team Culture & Leadership Effectiveness
Digital Transformation
Data Analysis
Project Management
Continuous Improvement & Automation
Forecasting & Business Case Development
Shared Services & BPO Delivery
Predictive Analytics
Software
Salesforce (CRM, Case Mgmt, Scheduling)
PowerBI
Qlikview
Business Objects
SAP BW
Oracle Essbase
Vendavo
MS Excel
Celonis
Certification
Professional Engineer (PE) - WV Board of Registration for Professional Engineers License #18941
Affiliations
Board of Directors Member - OFS Portal, LLC
(2021 04 - Current)
OFS Portal is an industry not-for-profit corporation owned by the 4 largest upstream O&G integrated suppliers to drive standardization, efficiency, and data protection standards for B2B transactions
Timeline
Sr Manager - F&A OTC
Halliburton Energy Services
05.2016 - Current
Sr Manager - M&A Integration
Halliburton Energy Services
09.2015 - 05.2016
Global BD & Marketing Manager
Halliburton Energy Services
01.2015 - 09.2015
Business Transformation Ops Manager
Halliburton Energy Services
02.2012 - 12.2014
Professional Engineer (PE) - WV Board of Registration for Professional Engineers License #18941
12-2010
Operations Leader / Supervisor / PDC
Halliburton Energy Services
05.2010 - 01.2012
Business Development Account Lead
Halliburton Energy Services
04.2007 - 04.2010
Field Engineer
Halliburton
01.2005 - 03.2007
Bachelor of Science - Industrial Engineering
West Virginia University
08.2001 - 12.2005