David J. Erickson
Des Moines,IA
Summary
Skilled Systems Analyst leveraging experience in project management and SaaS application administration to improve business processes and maximize operational efficiency. Aligns business needs with technological business solutions with knowledge in requirements gathering and analysis, system configuration, and technical support skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Legal Records Systems Analyst
Principal Financial
2019.02 - Current
- Evaluated document management systems and recommended improvements, ensuring optimal performance levels were maintained.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced interfaces to promote better functionality for users.
- Resolved or escalated problem tickets to resolve user issues.
Legal Records Coordinator
Principal Financial
2009.03 - 2019.02
- Increased efficiency in the records retrieval process by developing a user-friendly database interface accessible by authorized employees only.
- Assisted in the migration from paper-based to electronic document management systems, minimizing disruptions during the transition period.
- Coordinated with various departments to support cross-functional needs.
- Provided excellent customer care by responding to inquiries and requests for information.
- Queried master product database and related databases as requested from customers and other internal teams, using T-SQL
- Developed training materials for staff on proper records management procedures, fostering a culture of accountability and best practices.
- Assisted in the development of business continuity plans, ensuring the availability of critical information during emergencies or unforeseen events.
Legal Records Clerk
Principal Financial
2005.07 - 2009.03
- Collaborated with legal teams to ensure timely delivery and proper organization of essential documents.
- Provided key administrative assistance to senior management.
- Managed digital archiving system to ensure secure storage and easy retrieval of electronic files when needed.
Education
Bachelor of Arts - Computer Information Systems
Simpson College
Indianola, IAAssociate of Science - Computer Science
Des Moines Area Community College
West Des Moines, IASkills
- Systems Administration
- SharePoint Development
- Database Administration
- Problem-Solving
- Disaster Recovery Planning
- Office 365 Administration
- Security Management
- SQL
Certification
- iManage Work Cloud Fundamentals - 2022
- iManage Work Application Design Essentials - 2022
- iManage Work Help Desk Analyst - 2022
- iManage Work Security Policy Engineer - 2022
Timeline
Legal Records Systems Analyst
Principal Financial
2019.02 - Current
Legal Records Coordinator
Principal Financial
2009.03 - 2019.02
Legal Records Clerk
Principal Financial
2005.07 - 2009.03
Bachelor of Arts - Computer Information Systems
Simpson College
Associate of Science - Computer Science
Des Moines Area Community College
- iManage Work Cloud Fundamentals - 2022
- iManage Work Application Design Essentials - 2022
- iManage Work Help Desk Analyst - 2022
- iManage Work Security Policy Engineer - 2022
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