DONALD LANGSTON
IT Systems Analyst
Garner,NC
Summary
Detail-oriented Systems Analyst with in depth experience diagnosing computer systems and devising innovative processes to projects. Team-oriented professional with inherently collaborative approach to project completion. I'm looking to team with a company where I can implement my professional and technical experiences in a productive fast paced environment.
Overview
15
15
years of professional experience
Work History
IT Systems Analyst
Coldwell Banker Howard Perry And Walston
Raleigh, NC
03.2021 - Current
- Support agents and staff with break/fix hardware & software related issues.
- Diagnose computer system inefficiencies and devising innovative solutions.
- Resolved or escalated problem tickets to resolve hardware and software issues.
- Performed system analysis, testing, implement resolution or workaround to maintained SLA level support for users.
- Resolved malfunctions with systems and programs through troubleshooting.
- Assessed business needs and problem areas to create focused solutions including, assist with PC inventory processes, printer support & PC builds.
- Oversaw installation of software programs and hardware systems to meet requirements.
Desktop Support Technician
Fonville Morisey Realty a Long & Foster Co
Raleigh, NC
01.2015 - 05.2020
- Provide quality customer service & technical support to all Fonville Morisey Sites, Employees and Associates demonstrating professionalism & technical knowledge while meeting SLA requirements
- Support to all Windows XP, 7, 8 & 10 computers including iPhone & Android via TeamViewer, tightVNC & RDC type remote applications
- Process PC build and setup requests including but not limited to installing, troubleshooting and configuring system hardware & software
- Work with Windows Servers, Exchange 2010, Trackit for call tracking, assist with Google Admin tasks & Office365 Business products
- Remotely manage print queues for Ricoh & HP printers and copiers including maintenance and troubleshooting
- Use and creation of Jotforms online
- Organizational admin level Sophos administrator
- Provide support for 3rd Party Company Applications including MoxiWorks, Spacio, Zipform, Docusign, Paragon, BombBomb, Real Scout and others
- Assisted in HR change requests, terminations, distribution list changes, password resets & general changes to user profiles
- Help with new agent training when needed
- Provide assistance for IP Cisco phones & network related issues
IT HELP DESK ANALYST
DSS, Syngenta Biotechnology, Inc, HP / Modis, Inc
Morrisville, NC
01.2010 - 01.2015
- Manage the day-to-day Syngenta Desktop Services Desk and process incidents received in IT Department
- Provide end-user support for desktops, laptops, printers, peripherals, and mobile devices, to include new equipment configurations, software installation and application support and maintenance
- Troubleshoot issues with Microsoft products, Office 2007 & 2010, Windows XP, Vista & 7, SCCM, Offline Files & Server Tape Backups
- Assist users with equipment setup and troubleshoot issues
- Basic support for break-fix, move, add, and change activities
- Troubleshoot and repair issues with pc hardware that include HP BIOS tools, DBAN, external HDD kits, test various hardware and replace failed parts in various HP laptops and desktops
- Peripheral installations and troubleshooting of lab and printer equipment from a pc to equipment interface perspective; troubleshoot 3rd party software issues like VectorNTI etc.; assist with security badging & monitoring equipment
- Respond to Special Service Requests that include (but are not limited to) GoToMyPC assistance, server tape backups and restores
- Provide a high level of customer service, build and maintain effective customer relationships, while maintaining contractual integrity and managing daily operations for three different sites in transition
- Other miscellaneous work assignments include managing inventory for computer equipment, printing supplies, various parts; and shipment of hardware from site to site
Education
IT Systems
New Horizons Computer Learning Centers
Morrisville, NCAssociate of Arts - General Studies
Cape Fear Community College
Wilmington, NC05.1995
No Degree - Business Administration
UNC Wilmington - Cameron School of Business
Wilmington, NCSkills
- Active Directory DNS
- DocuSign & DotLoop support
- Microsoft Windows 7, 8, 10 & 11
- Remote Access Software, RDP, Teamviewer, etc
- Desktop Support, Mac & Windows
- Software Troubleshooting
- Network Support & Troubleshooting
- Microsoft Windows Server
- Systems Administration
- Mobile Device Support
Accomplishments
- CompTIA A+
- December 2009 to Present
- A+ (A Plus) is a computer certification for PC computer service technicians
- The exam is designed to certify the competency of PC computer service professionals in installing, maintaining, customizing, and operating personal computers
- The A+ certification is sponsored by the Computing Technology Industry Association (CompTIA)
- CompTIA Network+
- February 2009 to Present
- Network+ (Network Plus) is a certification for network technicians
- This certification is designed to test the competency of a mid-level network technician in supporting and configuring TCP/IP clients in terms of network design, cabling, hardware setup, configuration, installation, support, and troubleshooting
- The Network+ certification is sponsored by CompTIA, which is the Computing Technology Industry Association (formerly ABCD: The Microcomputer Industry Association).
Additional Information
- Authorized to work in the US for any employer
Timeline
IT Systems Analyst
Coldwell Banker Howard Perry And Walston
03.2021 - Current
Desktop Support Technician
Fonville Morisey Realty a Long & Foster Co
01.2015 - 05.2020
IT HELP DESK ANALYST
DSS, Syngenta Biotechnology, Inc, HP / Modis, Inc
01.2010 - 01.2015
IT Systems
New Horizons Computer Learning Centers
Associate of Arts - General Studies
Cape Fear Community College
No Degree - Business Administration
UNC Wilmington - Cameron School of Business
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