Summary
Overview
Work History
Education
Skills
Timeline
Generic

HUNG V. NGUYEN

Garden Grove,CA

Summary

Ambitious and resourceful IT leader, adept at evaluating challenges and providing attainable and comprehensive resolutions to promote company-wide advancement. Surpasses professional objectives by orchestrating on and off-site conferences and events with selected Telecom, Network and Logistics team to meet projected timelines and budgets. Leads enterprise application deployments with analysis of company’s goals, software influence and audit of financial ramifications. Reliability and determination demonstrated in daily management of active directory of 100 Users, weekly backups of data and restoration of IT-related equipment. Manages IT operating budget and oversees all IT projects. Willing to travel. Fluent in Vietnamese. Experienced business and systems analyst with [Number] years of IT experience with emphasis in [Area of expertise]. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills. Detail-oriented Systems Analyst with [Number] years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.

Overview

26
26
years of professional experience

Work History

IT Systems Analyst

HIMAX IMAGING
01.2010 - Current
  • Provide technical support for laptops and desktops in Windows, Linux, and Mac environment
  • Manage system of Windows Servers, Linux workstations, Cisco routers & switches, Dell desktops & notebooks, Panasonic PBX telephone system, mobile devices including iPhones and Androids, and printers
  • Troubleshoot & resolve equipment failures as well as record & maintain hardware inventory and software licensing
  • Assign & maintain security settings in accordance with company policy
  • Perform hardware and software upgrades for increased efficiency and productivity
  • Perform server, workstation, desktop, notebook, and printer configuration
  • Draft and present proposals for hardware procurement and deployment factoring in feasibility, cost, and time.

Technical Support Infrastructure Manager/User Systems Dev Analyst

CHRYSLER FINANCIAL
01.1998 - 01.2010
  • Serves as point-person on ‘critical business resumption team’ charged with securing infrastructure uptime in disaster recovery attempts; estimated 24-hour maximum downtime
  • Affirms effectiveness of technical restructuring plan by devising test-case scenarios to remedy procedures with selected support team
  • Manages communication implementations including telephone, data lines, networks and servers of all new facility build-outs in US, Canada and Mexico
  • Leads data transfers from organization’s sites in numerous computer and user migration projects
  • Delivers organized presentation of departmental progression of projects, budgets and equipment updates to senior management monthly; prepares Webinar conferences
  • Ensures Users’ knowledge of applications conducting slideshow presentations, one-on-one trainings and consistent follow-up training
  • Guides Support Technicians’ management with weekly conference calls and strategic discussions on of business centers improvements and consults on escalated tasks.
  • Provided client support on system operation and troubleshooting
  • Resolved or escalated problem tickets to resolve user issues
  • Resolved malfunctions with systems and programs through troubleshooting
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions
  • Diagnosed, troubleshot and resolved network and system problems
  • Investigated system issues and implemented resolutions to reduce downtime
  • Assessed business requirements to create focused solutions
  • Improved systems with addition of new features and infrastructure
  • Defined and documented scope of projects for distribution to team
  • Established specifications and coordinated production with software programmers
  • Developed diagrams to describe and lay out logical operational steps
  • Enhanced interfaces to promote better functionality for users
  • Installed system updates to address vulnerabilities and reduce security issues
  • Monitored employee tasks to gauge business functions and inefficiencies

Education

Master of Business Administration -

PEPPERDINE UNIVERSITY
Malibu, California
2006

Bachelor of Arts - History

UNIVERSITY of CALIFORNIA
Los Angeles, California
1996

Skills

  • TECHNICAL SKILLS
  • Software:
  • Adobe Creative Suite, VMware vSphere, Office 365, VNC, Lotus Notes, MS Visio
  • Operating Systems: Windows 2018 Server, Linux, Windows 7 & 10, VMware, Mac OS X, Solaris
  • Hardware: EMC, Windows, Linux Servers, Dell & HP Desktops , Dell and Mac Laptops, Dell Switches, Cisco Routers
  • Networking: Active Directory, DNS, VPN, LAN/WAN, Cellular WAN
  • Test and Optimize Systems
  • Strategic Planning
  • Network Computer
  • Information Security

Timeline

IT Systems Analyst

HIMAX IMAGING
01.2010 - Current

Technical Support Infrastructure Manager/User Systems Dev Analyst

CHRYSLER FINANCIAL
01.1998 - 01.2010

Master of Business Administration -

PEPPERDINE UNIVERSITY

Bachelor of Arts - History

UNIVERSITY of CALIFORNIA
HUNG V. NGUYEN