David J. Roche Jr
Operations Specialist
Doylestown,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated 20 year professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work History
Store Manager
PXG
01.2021 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
District Manager
Prime Storage, PA and NJ
01.2017 - Current
- Held meetings with director to identify techniques to overcome sales obstacles.
- Supervise 15 locations to enforce high-quality standards of operation.
- Generated financial and operational reports to assist management with business strategy.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Modeled best practices for sales and customer service.
Expedition Motor Company
01.2016 - 01.2017
- Held meetings with director to identify techniques to overcome sales obstacles.
- Supervised 2 locations to enforce high-quality standards of operation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Modeled best practices for sales and customer service.
Walmart Store Manager
Walmart
01.2007 - 07.2016
- Responsible for managing all aspects of Walmart Super Store
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Assistant Manager
Walmart
01.2001 - 01.2007
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
E-5
U.S. Air Force
01.1995 - 01.1999
- Enabled the successful completion of the C-5 cargo Drop program through test platform construction, safety and logistical support
- Coordinated in field test of C-5 Cargo Drop program studying the effects of strategic insertion and logistics of mission critical military supply; helping to safeguard and support our military troops abroad.
Education
BA - Communications
Clarion University
01.1991 - 05.1995
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The Winchendon School
01.1989 - 05.1991
Skills
Maximizing profitability
Team leadership and coaching
Systems and software programs
Team Building
Database Management
Customer Relations
Personnel development
Goals and performance
Operations
Staff recruiting
Consulting
Operations management
Staff Management
Project Management
Business administration
Budgeting
Strategic planning
Additional Information
- Awards · , Environmental Excellence Award · Garden Center Awards/Organic and Local Produce Awards · Rising Star Award as Assistant Manager · U.S. Air Force: Good Conduct Medal, National Defense Service Medal, and Outstanding Unit Award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Store Manager
PXG
01.2021 - Current
District Manager
Prime Storage, PA and NJ
01.2017 - Current
Expedition Motor Company
01.2016 - 01.2017
Walmart Store Manager
Walmart
01.2007 - 07.2016
Assistant Manager
Walmart
01.2001 - 01.2007
E-5
U.S. Air Force
01.1995 - 01.1999
BA - Communications
Clarion University
01.1991 - 05.1995
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The Winchendon School
01.1989 - 05.1991