DAVID JACKSON
South Holland,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Site Manager
Canon Business Process Services
Chicago, IL
01.2021 - Current
- Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
- Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
- Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
- Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
Service Delivery Manager
Exela Technologies
Chicago, IL
01.2018 - 01.2019
- Ensured that all reprographic jobs, court appointments, and filings were logged, record maintenance and data reports were provided to the client on a quarterly basis; while enforcing client copyright laws adherence
- Trained all on-site employees on reprographic, mail distribution, facility and hospitality services
- Provided additional supporting services as needed.
Service Delivery Manager
Novitex Enterprise Solutions Inc.
Chicago, IL
01.2008 - 01.2016
- Managed schedules, organized office functions, and supervised daily operations of 50 employees
- Coordinated facility services for classrooms, space control, landlord interface for building repairs and other duties as they arise
- Minimized office expenditures by $41K by negotiating for more economical supply contracts, implementing inventory control, and standardizing ordering procedures
- Developed paperless environment, by implementing online system to manage data, process orders, and integrate processes, resulting in improved efficiencies of 53% and reduced labor by 25-weekly hours
- Led and developed efficiency-enhancing workflow/process improvements that made possible to accommodate increasing responsibilities necessitated by staff reduction.
Education
High School Diploma -
Cosmopolitan Prep School
Skills
- Dedicated Office Manager with over 15 years of experience managing complex functional projects in various environments Possess superb transferable skills and the analytical ability to transition into any role expeditiously Adequately provided management support for companies that specialize in Mailroom Shipping & Receiving, Finance, Logistics, Warehousing, Transportation, Health Care and Legal services known for tactful handling of sensitive confidential issues; ability to resolve customer complaints; and timely completion of polished, executive-level reports
- Mastery of Microsoft Office programs - Word, Excel, PowerPoint ,QuickBooks, ADP payroll and Maximo Programs
Timeline
Site Manager
Canon Business Process Services
01.2021 - Current
Service Delivery Manager
Exela Technologies
01.2018 - 01.2019
Service Delivery Manager
Novitex Enterprise Solutions Inc.
01.2008 - 01.2016
High School Diploma -
Cosmopolitan Prep School
Similar Profiles
Angelina McCordAngelina McCord
Lead Office Services at Canon Business Process ServicesLead Office Services at Canon Business Process Services
Richard AbdonRichard Abdon
Information Governance Analyst at Canon Business Process ServicesInformation Governance Analyst at Canon Business Process Services
Wendy MillerWendy Miller
Mailroom Supervisor at Canon Business Process ServicesMailroom Supervisor at Canon Business Process Services
JAMILLE JOHN ROTELJAMILLE JOHN ROTEL
Technical Support Engineer at Canon Business Process ServicesTechnical Support Engineer at Canon Business Process Services
Nadina ThomasNadina Thomas
Associate Specialist-Business Analyst at Northern TrustAssociate Specialist-Business Analyst at Northern Trust