David (Joey) Haley
Skiatook,OK
Summary
Self-driven Account Manager with over 20 years of sales experience. Builds long-term relationships with customers through trust, anticipation of their needs, and knowledge of their product. Partners with decision-makers to create cost-efficient solutions to an array of problems. Always looking to expand sales growth while maintaining a big book of business. Great teammate who works well with all teams involved from production to delivery. Dependable, reliable and is always willing to go the extra mile for customers and employer.
Overview
17
17
years of professional experience
Work History
Account Manager
UFP Packaging
06.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Owner
OK Industrial Lumber
01.2017 - 06.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated suppliers to maintain cost controls and improve operations.
Salesperson
Economy Lumber
08.2007 - 01.2017
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Logged reports, expenses, receipts, and sales in company database.
Education
General Studies - Basics
Tulsa Community College
Tulsa, OKSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Customer Relationships
- Goal-Oriented
- Relationship building and management
- Sales Development
- New account creation
- Territory Management
- Cold calling skills
- Sales expertise
- Employee Mentoring
Timeline
Account Manager
UFP Packaging
06.2020 - Current
Owner
OK Industrial Lumber
01.2017 - 06.2020
Salesperson
Economy Lumber
08.2007 - 01.2017
General Studies - Basics
Tulsa Community College
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