Summary
Overview
Work History
Education
Skills
Certifications And Awards
Timeline
Generic
David K. Law Jr.

David K. Law Jr.

WASHINGTON,Missouri

Summary

  • Over 10 years experience with technical support, installing diagnosing, repairing, maintaining, and upgrading computers and peripherals gained through combined work experience and education.
  • 5 years experience setting up and repairing Konica Minolta MFP's, HP printers and copiers, Kyocera MFP's
  • Work experience creating technical documentation for each customer call in technical call center.
  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Technician

AQM
WASHINGTON, Mo
01.2025 - 06.2025
  • Diagnosed problems using test equipment such as multimeters, signal generators, power supplies.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Conducted preventive maintenance procedures according to established schedules.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Installed new components or replaced defective parts to restore functionality.

Deskside Support Technician

Stefanini IT Solutions
O'Fallon, MO
10.2022 - 01.2025
  • Provided technical support to customers for hardware and software related issues, including installation, configuration, troubleshooting and maintenance.
  • Investigated complex problems and escalated them when necessary.
  • Assisted users in resolving network connectivity issues.
  • Provided remote desktop support using remote administration tools such as Bomgar.

Helpdesk/ Field Technician

MTS
Chesterfield, MO
01.2016 - 01.2020
  • Taking Calls and helping customers and their clients with internet connection issues
  • Perform Surveys of sites to relay the info to sales for equipment purchases and install equipment after purchased

Field Technician

Copying Concepts
St Louis, MO
01.2009 - 01.2011
  • Connecting printers and MFP's to the customers networks for network printing and scanning features
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.

Copier Service Technician

Konica Minolta Business Solutions US
St Louis, MO
01.2007 - 01.2009
  • Replaced worn or defective parts with manufacturer-approved replacements to maintain system functionality.
  • Performed preventative maintenance on copiers and other office equipment to ensure optimal performance.
  • Assisted customers with setting up network connectivity for their copiers via Ethernet or Wi-Fi connections.

CHE Field Technician

Custom Hardware Engineering
Fenton, MO
01.2005 - 01.2007
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.
  • Maintained inventory of parts and supplies used for repairs and service calls.

Education

Associate of Science - Information Technology

Vatterott College
Sunset Hills
10-2005

Skills

  • Equipment Installation
  • Cable pulling
  • Technical Support
  • System Configuration
  • Hardware and software installation
  • Field Operations
  • System Upgrades
  • Application installations
  • Windows Operating System
  • Troubleshooting and diagnostics
  • Asset Management
  • Customer Service

Certifications And Awards

  • Customer Service Recognition
  • CMNO

Timeline

Technician

AQM
01.2025 - 06.2025

Deskside Support Technician

Stefanini IT Solutions
10.2022 - 01.2025

Helpdesk/ Field Technician

MTS
01.2016 - 01.2020

Field Technician

Copying Concepts
01.2009 - 01.2011

Copier Service Technician

Konica Minolta Business Solutions US
01.2007 - 01.2009

CHE Field Technician

Custom Hardware Engineering
01.2005 - 01.2007

Associate of Science - Information Technology

Vatterott College

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