David L. Garcia

• Monitors contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process.
• Communicates progress and roadblocks to stakeholders and executive management by way of weekly and monthly status reports.
• Develops professional relationships with high-value customers and fostered those relationships through respect and listening to the customers needs.
• Works closely with the product team to scope customers requested enhancements and determined which features would provide the highest return on investment.
• Works closely with the Scrum team to organize, time-box, prioritize, and develop bug fixes, feature enchantments, and work the backlog.
• Outlined work plans, identified and determined resources, and created project timelines.
• Resolves implementation and operation issues with the internal product team and client.
• Documented specialized business requirements to address business demands.
• Develops project plans identifying key issues, approaches and performance metrics.
• Develops the change management process and communication matrix.

• Worked to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Led efforts to improve organization culture as a sitting member of the Cultural Transformation Counsel.
• Worked closely with the vendor to enhance software functions and usability.
• Trained end-users of UA Vitae, Oracle HCM and Student on use functionality and application to business problems.
• Defined and documented technical support best practices for Faculty Vitae(s) and Course Catalog technologies.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Facilitated user experience through continuous support, training classes, webinars, improvements and communication of system changes.

• Liaised with customers, state sponsors, and management team to better understand customer needs and recommend appropriate solutions.
• Collaborated with Sponsor(s) to understand requirements and align business processes to product features and capabilities.
• Developed communication plan to improve communication efforts for Campus Readiness Council Members.
• Built training materials to assist testers with process related task to ensure data validation was done correctly.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Worked with Business Leads to ensure training and communications are geared towards different targeted audiences and are effective.
• Developed and delivered OBIEE analytics training to enhance employee knowledge and improve data integrity.
• Monitored training effectiveness through observation and metrics analysis.

• Developed and administered Organization change Management plans to align with project objectives. Assisted in the coordination of all areas of training related to the DCAS training initiative.
• Delivered recommendations to the DCAS project team, based on lessons learned from previous ERP training implementation projects.
• Directed the project team reviewing and analyzing training materials to increase participant’s engagement.
• Developed a detailed training development and environment process flow.
• Guided OCM team in key decisions related to training and development and communications.

• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
• Delivered recommendations to the Project team, based on lessons learned from previous Higher Education implementation projects.
• Developed end-user training documentation for faculty and staff using MS Word and Articulate software applications.
• Developed in-depth training strategy and plan for the ERP implementation.
• Provided hands-on training to campus users.
• Designed an internal website portal for the implementation of Kuali Research.

• Developed the training project plan to align with the scope and project timeline.
• Worked closely with Comptroller and Vice Presidents office to ensure alignment with the Universities vision and objectives.
• Managed thirty-four full time and part time trainers from multiple University departments.
• Delivered recommendations to the University of Maryland project team, based on lessons learned from previous ERP Higher Education implementation projects.
• Trained over 3000 campus users.
• Developed training surveys using Survey Monkey to track the trainer’s performance and ability to accurately facilitate learning.
• Worked in parallel with the Organization Change Management team to identify target audiences and provide timely communications.
• Created and maintained bi-weekly and month analytic reports for stakeholders.

• Managed and coordinated all areas of training related to Kuali Financial System.
• Worked closely with the Kuali Financial subject matter experts in the various application modules such as Chart of Accounts, Accounts Payable, Balance Inquiries, Financial Processing, Purchasing, and Standard Navigation.
• Worked closely with the Director of Fiscal Services Office to ensure alignment with the Universities polices and objectives.
• Used Techsmith Camtasia to create demo materials and simulations.
• Developed an in depth training plan and scope for the financial implementation.
• Delivered recommendations to the University of Hawaii staff based on lessons learned from previous ERP Higher Education implementation projects.
• Developed end-user training documentation for departments and general campus users.
• Created a Power-User training model to assist campus with the ERP implementation.
• Created online training tutorials that include; Module Chart of Accounts containing topics such as Account Create, Account Global, Sub-Account, Object Code, Sub-Object Code, and Organization Structure.
• Trained over 1000 campus users.
• Assisted in testing phases by working through business process procedures in a test environment to ensure accuracy and provided feedback to testing lead or SMEs.
• Offered a recommendation for an automated tool to provide classroom and online training instruction at the University of Hawaii.

• Participated in project planning, resource allocations, communication matrix, and forecasting.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Trained testers and end-users on various Financial Modules.
• Assisted in the testing phases by working through business process procedures in a test environment to find bugs and data errors.
• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Defined and documented communication best practices for campus training and development office.

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

• Facilitated Hospital Case Management and Risk Management courses to hospital personnel.
• Developed and maintained lesson plans and other training material using custom-built standardized tools and templates.
• Conducted local and specialized on-site training classes.
• Customized and coordinated client site training activities.
• Maintained and continually updated knowledge on all software releases to conduct training.
• Teamed with Documentation department to ensure accuracy and consistency in training manuals and materials.
• Collaborated with team members and other subject matter experts on software application functions and features.
• Conducted weekly refreshes of the learning environment.

• Designed and conducted classroom and web-based training for the company’s application suite, consistently meeting the organization's objectives by achieving hight customer evaluation scores.
• Conducted Train-the-Trainer courses and product sales training for internal employees.
• Assisted in the designed of instructional workbook materials used in training, which included hands-on experiences, worksheets, review games, course objectives, and course agendas.
• Added value to client service department by making recommendations to improve call quality and agent retention.
• Led projects and analyzed data to identify opportunities for improvement.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Implemented dual-phase curriculum to help students achieve greater self-sufficiency and education exploration.
• Maintained an effective learning environment while implementing Character Counts philosophy in the classroom.
• Developed lessons plans that aligned to Arizona State Standards.
• Mentored and supported first-year teachers with classroom management and creating effective lesson plans.
• Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
• Evaluated individual student abilities and created action plans based on current level and desired growth goals to support preparedness for transition to next grade level.