David M. Guzik
Glenview,IL
Summary
Collections Specialist bringing over 25 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
23
23
years of professional experience
Work History
Collection Specialist
La Salle Agency / Sphera Solutions
08.2023 - 12.2023
- Collect accounts at Sphera using software Tesorio and Net Suite.
- Documented all collection efforts in Tesorio.
- Update customer contacts in Net Suite.
- Submit invoices to accounts payable requesting payment release date.
- Call and email accounts payable regarding past due invoices to request payment status.
- Work with Sales and Legal to resolve customer document issues.
- Communicate with management on past due accounts.
Collections Specialist
Fountain Group / Wolters Kluwer - Riverwoods, IL
03.2020 - 07.2023
- Called and emailed customers to collect past due invoices and resolve account errors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched, analyzed and settled disputes using SAP .
- Detailed and documented all collections efforts.
- Processed payments and applied to customer balances.
- Reviewed files to select delinquent accounts for collection efforts.
- Counseled debtors on payment options and arranged installment agreements.
Senior Collections Specialist
Meridian Group Int.
08.2000 - 12.2019
- Increased customer satisfaction by resolving payment issues.
- Resolved collections issues and collected accounts current.
- Responsible for collections on 2 leasing portfolio's though spreadsheet billing.
- Responsible for research and resolution of customers issues.
- Maintained customer contact information in Lease Wave System.
- Generate and analyze Aging report and prioritize collection efforts.
- Researched all unapplied payments for application.
Education
City Colleges of Chicago - Wilbur Wright College
Chicago, ILHigh School Diploma -
Prosser Vocational High School
Chicago, IL06.1973
St Robert Bellarmine
Chicago, IL06.1969
Skills
- Credit and Collections
- Overdue Balance Resolution
- Analytical and Critical Thinking
- Skip Tracing
- Detail and documentation
- Negotiation and Resolution
References
Furnished upon request
Timeline
Collection Specialist
La Salle Agency / Sphera Solutions
08.2023 - 12.2023
Collections Specialist
Fountain Group / Wolters Kluwer - Riverwoods, IL
03.2020 - 07.2023
Senior Collections Specialist
Meridian Group Int.
08.2000 - 12.2019
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Prosser Vocational High School
St Robert Bellarmine
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