David Michael Jolly

· Strengthened underwriting operations by preparing new business and renewal accounts for expedited review and consistently completing high-volume UAWs with detailed exposure analysis.

· Achieved consistent service-level performance by maintaining 24–48-hour response standards, executing same-day binding upon receipt, and efficiently processing endorsements and E-Mod requests.

· Successfully managed Broker of Record (BOR) changes from initiation through completion by coordinating cross-functionally with internal teams and agency partners.

· Improved team productivity by collaborating to streamline workflows, implementing efficiency enhancements, and providing peer guidance and training support.

· Enhanced quote turnaround and pipeline visibility by proactively managing diary follow-ups and assisting underwriters with timely progression of new and renewal business.

• Assisted physical therapists with patient evaluations and treatment plans.
• Prepared and maintained treatment areas, ensuring cleanliness and organization.
• Educated patients on exercise techniques and rehabilitation protocols.
• Monitored patient progress and reported changes to therapy staff.

• Gathered and validated underwriting data from multiple internal and external sources to support risk analysis.
• Reviewed risks within delegated authority guidelines to determine acceptability.
• Maintained workflow efficiency while meeting service-level standards.
• Responded to agent and underwriting inquiries promptly to facilitate timely policy processing.
• Participated in ongoing training and department initiatives.

• Performed ISO General Liability, Property, Experience Rating, and Program Rating functions across multiple lines of business.
• Maintained audit accuracy at or below a 4% error ratio while completing rate studies and special projects on schedule.
• Verified forms compliance for admitted policies.
• Assisted in training raters and assistant underwriters and contributed to training manual development.