Leticia Solano
Fontana,CA
Summary
- Supporting underwriters in achieving a balanced, profitable and quality book of business.
- Skilled problem solver. Adept at identifying opportunities when they surface, determining root cause and proposing best solution(s) to solve the problem.
- Natural Leader. Acts as resource to others by answering questions, helping solve problems, assisting with orientation, training and ongoing development with a focus on the big picture.
- Effective Communicator. Articulate in conveying complex information and requests through various channels, (email, phone, etc. )
Overview
15
15
years of professional experience
Work History
Senior Underwriting Assistant
Liberty Mutual Group, CI-BI
01.2013 - Current
- Fulfilled underwriting assistant responsibilities by providing timely and high quality customer service to underwriters and agencies by screening rating and entering transactions for commercial lines of business
- Ensures timely issuance of policy transactions within delegated authority limits
- Refers to underwriters those transactions outside authority limits
- Provides exceptional customer service to agents to facilitate the processing of new and renewal business
- Prices renewal business according to company underwriting and pricing guidelines using designated company tools
- Recommends changes to improve procedures, increase productivity, and enhance the customer experience
- Recognitions
- Awarded "Employee of the Month" - November 2016 - Superior Customer Service, Teamwork and Collaboration
- Recognition - 2015-2016 - In Recognition of my contributions to the Employee Engagement Council
- Awarded "Bravo" - June 2016 & September 2016 - Recognition for quoting New Business
- Awarded "Bravo" - March 2015 - Recognition from Standard Work Committee for Conversion AOR project
Insurance Assistant
01.2010 - 01.2013
- Personal Insurance Claims, Provided support to the Bodily Injury Claims Adjusters
- Answered telephones and promptly and courteously assisted claimants, attorneys and insureds
- Service focused
- Screened and responded to incoming telephone calls and inquiries
- Maintained claims files
- Responsible for routing mail to assigned claims adjuster
- Processed complex file requests
- Uploaded complete policy requests
- Multitasker
- Ability to handle fast-paced workflow
- Team Player
- Work productively in a team environment
- Recognitions
- Awarded "Claims Champion" - June/July 2012
- Awarded "Employee of the Month" - February 2011
Education
Bachelor of Arts (BA) - Business Administration
Mount St. Mary's College
Los Angeles, CA1995
Skills
- Conversion
- Council
- Customer Service
- Fast
- Insurance
- Pricing
- Quality
- Routing
- Teamwork
- Team Player
- Telephone
- Telephones
- Underwriting
- Workflow
Timeline
Senior Underwriting Assistant
Liberty Mutual Group, CI-BI
01.2013 - Current
Insurance Assistant
01.2010 - 01.2013
Bachelor of Arts (BA) - Business Administration
Mount St. Mary's College
Similar Profiles
Gianluca StrackeGianluca Stracke
Property Claims Adjuster (Remote) at The Woodlands Financial Group (Liberty Mutual)Property Claims Adjuster (Remote) at The Woodlands Financial Group (Liberty Mutual)
LuAnn BrayLuAnn Bray
Underwriting Support Specialist- Remote at Liberty Mutual GroupUnderwriting Support Specialist- Remote at Liberty Mutual Group
Amaya SmithAmaya Smith
Grounds Keeper at Liberty Mutual GroupGrounds Keeper at Liberty Mutual Group