Leticia Solano
Fontana,CA
Summary
- Supporting underwriters in achieving a balanced, profitable and quality book of business.
- Skilled problem solver. Adept at identifying opportunities when they surface, determining root cause and proposing best solution(s) to solve the problem.
- Natural Leader. Acts as resource to others by answering questions, helping solve problems, assisting with orientation, training and ongoing development with a focus on the big picture.
- Effective Communicator. Articulate in conveying complex information and requests through various channels, (email, phone, etc. )
Overview
15
15
years of professional experience
Work History
Senior Underwriting Assistant
Liberty Mutual Group, CI-BI
01.2013 - Current
- Fulfilled underwriting assistant responsibilities by providing timely and high quality customer service to underwriters and agencies by screening rating and entering transactions for commercial lines of business
- Ensures timely issuance of policy transactions within delegated authority limits
- Refers to underwriters those transactions outside authority limits
- Provides exceptional customer service to agents to facilitate the processing of new and renewal business
- Prices renewal business according to company underwriting and pricing guidelines using designated company tools
- Recommends changes to improve procedures, increase productivity, and enhance the customer experience
- Recognitions
- Awarded "Employee of the Month" - November 2016 - Superior Customer Service, Teamwork and Collaboration
- Recognition - 2015-2016 - In Recognition of my contributions to the Employee Engagement Council
- Awarded "Bravo" - June 2016 & September 2016 - Recognition for quoting New Business
- Awarded "Bravo" - March 2015 - Recognition from Standard Work Committee for Conversion AOR project
Insurance Assistant
01.2010 - 01.2013
- Personal Insurance Claims, Provided support to the Bodily Injury Claims Adjusters
- Answered telephones and promptly and courteously assisted claimants, attorneys and insureds
- Service focused
- Screened and responded to incoming telephone calls and inquiries
- Maintained claims files
- Responsible for routing mail to assigned claims adjuster
- Processed complex file requests
- Uploaded complete policy requests
- Multitasker
- Ability to handle fast-paced workflow
- Team Player
- Work productively in a team environment
- Recognitions
- Awarded "Claims Champion" - June/July 2012
- Awarded "Employee of the Month" - February 2011
Education
Bachelor of Arts (BA) - Business Administration
Mount St. Mary's College
Los Angeles, CA1995
Skills
- Conversion
- Council
- Customer Service
- Fast
- Insurance
- Pricing
- Quality
- Routing
- Teamwork
- Team Player
- Telephone
- Telephones
- Underwriting
- Workflow
Timeline
Senior Underwriting Assistant
Liberty Mutual Group, CI-BI
01.2013 - Current
Insurance Assistant
01.2010 - 01.2013
Bachelor of Arts (BA) - Business Administration
Mount St. Mary's College
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