David Michael Owens
Taylor,MI
Summary
Proactive Passenger Service Agent with extensive experience in instructing passengers on safety procedures and processing travel documents. Efficient in aiding lost luggage recovery and delivering exceptional customer service under pressure. Strong skills in passenger assistance, baggage handling, and team productivity through the adoption of new technologies and best practices.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
ATS Airport Terminal Services
03.2022 - 07.2023
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Abatement Worker
Local 1098
08.2018 - 06.2019
- Supported team productivity by quickly adapting to new tools, technologies, and best practices within the industry.
- Ensured compliance with environmental regulations by following proper abatement procedures.
- Assisted in the training of new employees on proper handling procedures for hazardous materials such as asbestos or lead-based paint.
- Softened and removed asbestos by spraying then scraping asbestos off surfaces.
- Tested air quality to check for complete removal of all asbestos.
- Removed asbestos using hand and power tools or specialty equipment.
Education
High School Diploma -
Thomas Cooley
Detroit, MI06-1983
Skills
- Passenger Assistance
- Customer Service Management
- Baggage handling
- Strong Organization
Airport privileges also included Driver badge endorsements.
Training through airport authority department also requested knowledge skill test for road decisions. Driver skill assessment allowed privileges for ramp driver endorsement on badge.
Timeline
Passenger Service Agent
ATS Airport Terminal Services
03.2022 - 07.2023
Abatement Worker
Local 1098
08.2018 - 06.2019
High School Diploma -
Thomas Cooley
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