David Koskela
Waco,TX
Summary
Hard-driving business leader offering skills in innovation, strategic business planning, and team development. Natural creative forward-thinker consistently able to meet operational objectives. Skilled in working under pressure and adapting to new situations and challenges. Able to skillfully recruit and train employees at all levels to meet customer and business demands. Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Operator
YardBirds Landscaping, Landscape Design & Installation Services
2020.05 - 2023.03
- Build customer base utilizing marketing strategies and interpersonal relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
Experience Manager
Waco Tours
2016.02 - 2020.05
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Onboard and train staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers and organizational leadership.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
General Manager
Jimmy Johns Gourmet Subs
2011.04 - 2015.01
- Maximized operational excellence mentoring personnel on management principles, industry practices, company procedures, and highest franchise average audit score.
- Franchise trainer to prepare assistant and general managers for certification.
- Mitigated business risks by working closely with staff members and assessing performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Received national corporate recognition for customer satisfaction with 18 month streak without registered customer complaint.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Regional Director
Sting Soccer Club
2005.01 - 2012.06
- Assisted in recruiting, hiring and training Coaching Staff for 18 teams.
- Selected, trained, and coached teams to maintain productivity in nations top girls and boys soccer leagues.
- Implemented regional marketing, strategic customer acquisition.
Education
Bachelor of Arts - Sports Management
06.2022
Skills
- Financial Management
- Business Administration
- Customer Relations
- Leadership, Staff Retention, and Personnel Management
- Operations Management
- Strategic Marketing
- Performance Tracking and Evaluations
- Project Coordination
Certification
- Disney Institute, Disney's Approach to Quality Service - 2018
- Certified General Manager, Jimmy Johns - 2012
- NSCAA Youth Soccer Diploma - 2006
- National US Soccer Coaching License - 1997
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Owner/Operator - YardBirds Landscaping, Landscape Design & Installation Services
2020.05 - 2023.03
Experience Manager - Waco Tours
2016.02 - 2020.05
General Manager - Jimmy Johns Gourmet Subs
2011.04 - 2015.01
Regional Director - Sting Soccer Club
2005.01 - 2012.06
Liberty University - Bachelor of Arts, Sports Management
- Disney Institute, Disney's Approach to Quality Service - 2018
- Certified General Manager, Jimmy Johns - 2012
- NSCAA Youth Soccer Diploma - 2006
- National US Soccer Coaching License - 1997
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