David O'Connell
Boca Raton,FL
Summary
Accomplished customer service professional with 10 years of experience in collections, operations management, and food service. Proven track record of delivering exceptional customer service, leading teams, and meeting or exceeding targets. Skilled in customer service, warehouse management, and inventory control.
Overview
5
5
years of professional experience
Work History
Food Runner
Louie Bossi's
Boca Raton, FL
01.2018 - 01.2019
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
- Maintained a clean and organized work area, adhering to health and safety regulations
- Provided exceptional customer service by promptly addressing any concerns or special requests from diners
Operations Manager
SA company
Boca Raton, FL
01.2016 - 01.2018
- Led a team of 2-5 in handling all incoming and outgoing mail.
- In charge of keeping a steady flow of warehouse operations
- In charge of warehouse organization
Collections Specialist
National Recovery Associates
Fort Lauderdale, FL
01.2014 - 01.2016
- Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets
- Utilized effective communication skills to establish rapport with debtors, facilitating successful payment arrangements
- Maintained accurate records of all collection activities, ensuring compliance with regulatory requirements
Education
College in Business Management -
Palm Beach State College
Lake Worth, FL01.2019
Skills
- Customer Service Expertise
- Warehouse Management
- Inventory Control
- Food Service Management
Timeline
Food Runner
Louie Bossi's
01.2018 - 01.2019
Operations Manager
SA company
01.2016 - 01.2018
Collections Specialist
National Recovery Associates
01.2014 - 01.2016
College in Business Management -
Palm Beach State College