DAVID A. REDD
Chicago,IL
Summary
Self-directed, dependable professional with experience in business service operations. Punctual, hard working and committed to quality. Recognized for the ability to learn new concepts and procedures quickly, handle multiple projects and work well in a team environment. Adept in handling sensitive and confidential information. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to the organization. Experienced Office Manager and administration professional with 12 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Office Assistant
SEIU Local 1
02.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Office Manager
Alfred Benesch
07.2022 - 07.2023
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training and teambuilding activities.
Workplace Experience Coordinator
CBRE
01.2022 - 07.2023
- Performed general maintenance and repair
- Provides coordination and support for delivery of workplace services.
- Services include, but not limited to: concierge, reception / switchboard , room management.
- Entrance screening protocol and workplace onboarding.
- Met deadlines while maintaining high-quality deliverables.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
Production Administrator/Facilities Coordinator
Willis Towers Watson
03.2014 - 12.2021
- Process live checks, and send to the appropriate lockbox schedule.
- Verify and send policies to the Producers for renewal on the appropriate updates.
- Connect Av system.
- Check building maintenance with vendors.
- Hospitality/Catering , order breakfast/lunch from vendors.
- Property and Casualty License
- Get quotes from the underwriters
- Update clients binder
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity
- Keep all records/files of clients
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
- Prepared documents such as purchase orders, invoices, packing slips.
Mail Clerk
William Blair & Company, LLC
01.2000 - 03.2014
- Organized and delivered mail according to location
- Processed daily mail (i.e
- Letters, boxes, Federal Express and UPS)
- Organized and coordinated mass mailings with multiple departments
- Managed bank runs for petty cash and physical stock certificates.
- Verified that items were addressed correctly, marked with proper postage and in suitable condition for processing
- Scanned documents into electronic filing systems.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Created labels using barcodes or other labeling software programs.
- Packaged items in boxes or envelopes and sealed.
- Sorted and routed incoming mail, and collected outgoing mail, using carts as necessary.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
Production Assistant
Chicago Title &Trust
10.1997 - 01.2000
- Assisted all employees in division 1&2 production
- Responsible for paying taxes, redemption estimates, pricing blue prints and condo decks at City Hall for title examiners and escrow officer.
- Maintained files and documents for all staff.
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Read and analyzed scripts, providing summaries with comments on structure, characters and general opinions
- Collaborated with project managers to obtain fire and safety, ADA and governmental permits for production.
- Drafted, printed and distributed important paperwork to crew members.
Senior Administrative Assistant
Andersen Consulting
01.1989 - 10.1997
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Kept files and records in content management systems such as MS SharePoint, EXCEL, and others.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Managed electronic records database and handled all file requests.
- Wrote and prepared deliberate agendas for company meetings.
- Coordinated office activities and public events.
- Supported time-tested professional relationships, working with stakeholders to facilitate communication.
Mail Clerk
Mayer, Brown & Platt
05.1988 - 01.1989
- Verified that items were addressed correctly, marked with proper postage and in suitable condition for processing
- Accepted and checked containers of mail and parcels from large volume mailers, couriers and contractors.
- Sealed or opened envelopes, by hand or by using machines.
- Was to be sent and prepare it for delivery to mailing facilities.
- Cleared jams in sortation equipment.
- Inserted material for printing and addressing into loading racks on machines, select type and died sizes and position plates, stencils and tapes in machine magazines
- Weighed packages and letters to determine postage needed, using weighing scales and rate charts.
- Answered inquiries regarding shipping or mailing policies.
- Stamped dates and times of receipt of incoming mail.
Education
Pending Degree - Computer Information Systems
Devry Institute
06.2001
Diploma -
Chicago Vocational High School
06.1987
Skills
- Microsoft Excel, Word, PowerPoint, Outlook, Internet, Epic ,SurePath Task Management(Service Hub)
- Client Relationships Special Requests Customer Needs Assessments
- Customer Service
- Proficiency in Microsoft Office
- Documentation
- Team Goals
Certification
Property and Casualty License
Notary Certificate
Timeline
Office Assistant
SEIU Local 1
02.2024 - Current
Office Manager
Alfred Benesch
07.2022 - 07.2023
Workplace Experience Coordinator
CBRE
01.2022 - 07.2023
Production Administrator/Facilities Coordinator
Willis Towers Watson
03.2014 - 12.2021
Mail Clerk
William Blair & Company, LLC
01.2000 - 03.2014
Production Assistant
Chicago Title &Trust
10.1997 - 01.2000
Senior Administrative Assistant
Andersen Consulting
01.1989 - 10.1997
Mail Clerk
Mayer, Brown & Platt
05.1988 - 01.1989
Diploma -
Chicago Vocational High School
Property and Casualty License
Notary Certificate
Pending Degree - Computer Information Systems
Devry Institute
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