David Simouang
Orlando,FL
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
8
8
years of professional experience
Work History
Office Manager
Porcelain Advertising
Ocoee, Florida
05.2025 - 03.2026
- Oversaw daily office operations, streamlining scheduling, supply management, and vendor relations.
- Provided administrative assistance to leadership and staff, enabling effective support for team objectives.
- Identify inefficiencies and implement solutions to streamline office workflows and procedures.
- Plan and coordinate team-building activities, employee appreciation events, and community outreach initiatives.
- Act as a central point for internal communications, ensuring team alignment and effective collaboration.
- Maintain compliance with safety protocols, HR policies, and operational standards.
- Monitored and reported on office expenses and supply inventory, facilitating informed budget decisions.
Admissions Specialist
Advanced Nursing Concepts
Orlando, FL
12.2024 - 04.2025
- Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
- Recruits, selects, orients, and directly manages members of the referral/intake team.
- Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
- Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
- CRM programs for hospitals include: EPIC, Curaspan, Careport, Aiden, Salesforce.
- Insurance verification duties to verify coverage and services with 3rd party vendors.
Customer Service Specialist/ Authorizations Agent
Aerocare
Orlando, FL
02.2024 - 12.2024
- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.
- Review all required documentation to ensure accuracy.
- Accurately process, verify, and/or submit documentation and orders.
- Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles.
- Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required.
- Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
- Enter and review all pertinent information in EMR system including authorizations and expiration dates.
- Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies.
Medicare Sales Agent
Everise Insurance
Orlando, Florida
02.2022 - 03.2022
- A Medicare sales representative focuses on helping people who are eligible for Medicare find a Medicare plan that meets their needs and aiding them with the enrollment process.
- My responsibilities include working with seniors to determine their eligibility for Medicare benefits.
- I also work with other groups, such as those with disabilities, to determine if they qualify for Medicare and to choose a healthcare plan that meets their needs.
- I performed my sales duties following the Centers for Medicare and Medicaid Services (CMS) Medicare marketing guidelines.
- Seasonal for Annual Enrollment Period
Medicare Sales Agent
Easy Health Insurance
Beverly Hills, California
06.2020 - 10.2020
- A Medicare sales representative focuses on helping people who are eligible for Medicare find a Medicare plan that meets their needs and aiding them with the enrollment process.
- My responsibilities include working with seniors to determine their eligibility for Medicare benefits.
- I also work with other groups, such as those with disabilities, to determine if they qualify for Medicare and to choose a healthcare plan that meets their needs.
- I performed my sales duties following the Centers for Medicare and Medicaid Services (CMS) Medicare marketing guidelines.
- Lay off due to company losing funding
Licensed Health Insurance Sales Agent
Health Plan One
Trumbull, Connecticut
09.2019 - 02.2020
- Conduct a thorough needs analysis with each client and determine the most appropriate insurance plan based on a combination of price and value from the carriers.
- Assist clients in the application process and ensure that all required information is accurate and compliant with all applicable rules and regulations.
- Managed daily tasks, book of business, members and prospect information using Salesforce to ensure tasks and deadlines were not missed during the Open Enrollment Period.
- Assigned to a team that contributed to persuade members to convert to new Medicare Advantage and prospects for Individual and Families plans by presenting the benefits and plans on an inbound/outbound campaign.
Licensed Health Insurance Agent
TTEC
Orlando, FL
08.2018 - 08.2019
- Managed daily tasks, book of business, members and prospect information using Salesforce to ensure tasks and deadlines were not missed during the Open Enrollment Period.
- Assigned to a team that contributed to persuade members to convert to new Medicare Advantage and prospects for Individual and Families plans by presenting the benefits and plans on an inbound/outbound campaign.
- Helped customers identify services/products that best suited their needs.
- Achieved “bonus level” for sales every month, participated in various incentive programs and contests designed to support achievements of production goals.
- Met goals for volume of quality new business quoted and written within company guidelines. Average 4 sales per day (call center environment).
Education
General High School Diploma -
Cypress Creek High School
Orlando, FL05-2000
Some College (No Degree) - Marketing
Valencia Community College
Orlando, FLSkills
- Office administration
- Vendor management
- Workflow optimization
- Salesforce
- Microsoft Office
- Excel
- Word
- Outlook
- PowerPoint
- EPIC
- Curaspan
- Careport
- Aiden
Awards
- Consistently meeting company sales quota for production.
- Achieving set standards for Quality and Assurance on a monthly basis.
- Attendance awards for adherence and compliance.
- CRM programs for hospitals include: EPIC, Curaspan, Careport, Aiden, Salesforce
Timeline
Office Manager
Porcelain Advertising
05.2025 - 03.2026
Admissions Specialist
Advanced Nursing Concepts
12.2024 - 04.2025
Customer Service Specialist/ Authorizations Agent
Aerocare
02.2024 - 12.2024
Medicare Sales Agent
Everise Insurance
02.2022 - 03.2022
Medicare Sales Agent
Easy Health Insurance
06.2020 - 10.2020
Licensed Health Insurance Sales Agent
Health Plan One
09.2019 - 02.2020
Licensed Health Insurance Agent
TTEC
08.2018 - 08.2019
General High School Diploma -
Cypress Creek High School
Some College (No Degree) - Marketing
Valencia Community College