Davidson Fernandez
Queens
Summary
Results-oriented Shift Leader skilled in managing team operations and enhancing productivity. Strengthened team cohesion through targeted training and conflict resolution, while driving sales growth with effective upselling techniques. Ensured operational excellence in cash handling and food preparation, aligning with high standards of quality and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Leader
Playa Bowls
Lawrence
01.2023 - 02.2026
- Managed shift operations, supplied resources, and monitored team performance to ensure profitability and smooth business operations.
- Increased sales through effective upselling techniques and comprehensive product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Resolved employee conflicts, maintaining a positive and productive work environment.
- Enforced company policies and regulations with employees.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
- Served consistent portions following recipes and control standards.
- Completed cash and credit card transactions accurately using POS software.
- Adapted quickly to fast-paced work environments, maintaining efficiency and focus.
- Focused on accuracy and thoroughness while completing assignments to meet quality standards.
Shift Leader
Chipotle Grill
Lawrence
07.2021 - 01.2023
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Trained new employees and delegated tasks, enhancing team efficiency and integration.
- Developed training program for new employees, speeding up their integration into team.
- Facilitated team building activities to strengthen team cohesion and improve overall productivity.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured kitchen equipment cleanliness and maintenance to promote safe food preparation.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY06-2022
Skills
- Team leadership
- Kitchen organization
- Food preparation
- Cooking techniques
- Food storage
- Cash handling
- Problem-solving
Languages
Spanish, Native or Bilingual
Timeline
Shift Leader
Playa Bowls
01.2023 - 02.2026
Shift Leader
Chipotle Grill
07.2021 - 01.2023
High School Diploma -
Francis Lewis High School