David Zachary Duncan
Knoxville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and eagerness to take on leadership roles within organizations and the local community.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Automotive Detailing Manager
Enterprise Rent-A-Car
10.2020 - 08.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Promoted to Manager in less than a year from starting position
- Oversaw the work and management of up to 10 employees at once
- Chosen employee of the month 4 times
- Left to finish undergraduate degree and to become Alpha Gamma Rho House Director
Assistant Manager - Senior Sales Manager
Verizon Wireless - (Authorized Retailer)
02.2008 - 06.2020
- Elevated to Manager within 2 years of working full time
- Oversaw daily operations of three stores all at once
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Oversaw training and sales of up to 4 other employees at a time
- Achieved "Salesman of the Year" in 2012, 2015, 2016, and 2018 by selling the most cellular devices and accessories and meeting the highest level of customer service regarding satisfaction to the company
- Developed strategies to increase sales and drive profits
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Developed detailed plans based on broad guidance and direction
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Became Apple Certified and became the lead sales associate on Apple products
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Legal Mentorship
Larry Hagar JD. LLC.
04.2015 - 12.2016
- Learned how to operate in a legal capacity the day-to-day operations of a law office in the field of Criminal, Civil, and Estate law
- Took a break from other work to focus on pursuing my pasion by working in the legal field, but still continued working at Verizon after the mentorship
- Was required to aid my mentor and assist in researching legal precedence and Nashville metro codes for city council votes
- Ran and won his political campaign for him for Nashville City Council, while still working at the law office
- Took on a political and legal advisory role by suggesting which policies to support and which to be against, mainly informing him of his choices as summaries
- Made many legal and political connections within the Nashville capital community, through meetings, and prepared myself for a future career as an attorney
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives
- Was able to get a complete feel and grasp for the legal profession which only confirmed my desire to pursue a career in it
Customer Service Associate
Publix Super Market
04.2014 - 09.2014
- After starting work as a Cashier for two months, I was promoted and given the training to manage the head Customer Service Desk. A position only behind Management positions, which typically requires three years to advance to
- Trained personnel in company operations and services and on customer interaction
- Planned on being elevated to assistant manager after mastering the Customer Service desk, which is a position that can take years to achieve
- Responded to customer calls and emails to answer questions about products, inventory and services
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests
- Had to leave the job while returning to University and not being able to be transferred due to no Publix locations in the University's area at the time, despite wanting to continue working there
Education
Bachelor of Arts - Pre-Law/History
The University of Tennessee - Knoxville
05.2024
High School Diploma - field of Law and Criminology
Mount Juliet High School
05.2013
Skills
- Closing Deals and Contract Negotiations
- Time Management
- Proven record of leadership in both academic and professional fields and backgrounds
- Staff Supervision and Management
- Business Planning
- Strong background in Producing and Directing small films
- Perfected Customer Service Relations for over 15 years primarily in managerial positions
- Leadership abilities that I am always trying to improve
- Worked with 4 different Tennessee state elected officials in both their campaigns and in their times in office
- Can speak and understand two secondary languages (German, Spanish)
- Have a large background in studying law along with working in the profession and a strong love for the field amongst all other academic persuits
Accomplishments
- Achieved the Gold prize in the state-wide high school film competition for a film short that I directed, acted, and edited, which became the first Gold prize won by a public school in Tennessee history
- Came in second place in the election for mock Governor at 2012 Boy's State
- Elected three times to be class president in high school as well as president of three academic and social clubs at the school
- Elected as Student Body Representative at the University of Tennessee's Student Government Association (SGA)
- Graduated in the top 5% of my high school class and have achieved Dean's List twice while at University
- Apple Tech Certified
- FAA Drone Certified
- Member of Alpha Gamma Rho Fraternity where I served as Vice-Recruitment Chair
- Received Honors from The Daughters of The American Revolution and The American Legion
- Mentored by Nashville City Councilman and Civil Litigator Larry Hagar
- Over 100 Hours served in Community Service
Certification
- Apple Certified since 2011
- Certified Drone FAA License
- Ordained Minister by the Universal Life Church
- Achieved Honorary Doctorate of Divinity Degree by the ULC
Languages
German
Professional Working
span
Limited Working
Timeline
Automotive Detailing Manager
Enterprise Rent-A-Car
10.2020 - 08.2024
Legal Mentorship
Larry Hagar JD. LLC.
04.2015 - 12.2016
Customer Service Associate
Publix Super Market
04.2014 - 09.2014
Assistant Manager - Senior Sales Manager
Verizon Wireless - (Authorized Retailer)
02.2008 - 06.2020
High School Diploma - field of Law and Criminology
Mount Juliet High School
Bachelor of Arts - Pre-Law/History
The University of Tennessee - Knoxville
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