Sondra Green
Automotive Sales Advisor
PHENIX CITY
Summary
Motivated and results-driven professional with extensive experience in retail, customer service, and supervisory roles, seeking to leverage a proven ability to lead teams, implement effective policies, and deliver exceptional customer satisfaction. Skilled in inventory management, scheduling, and employee training with a strong focus on fostering productive work environments and achieving organizational goals. Adept at streamlining operations, enhancing sales strategies, and ensuring compliance with safety and quality standards. Demonstrates a commitment to problem-solving and responding to customer needs with efficiency and care. Eager to bring expertise in leadership and operations to contribute to the success of a dynamic organization.
Sales professional with proven track record in driving revenue growth and customer satisfaction. Strong ability to collaborate with teams and adapt to changing market needs. Expertise in client relationship management, negotiation, and strategic planning. Reliable and focused on delivering impactful results.
Overview
7
7
years of professional experience
Work History
Automotive Sales Manager
Precision Tune Auto Care
Columbus, Ga
02.2021 - 05.2026
- Led sales team to exceed monthly targets through strategic training and performance management.
- Implemented innovative marketing strategies, enhancing customer engagement and increasing showroom traffic.
- Analyzed market trends to adjust inventory levels, ensuring alignment with consumer demand.
- Developed staff training programs focused on product knowledge and customer service excellence.
- Fostered relationships with key accounts, driving loyalty and repeat business within the community.
- Conducted regular performance reviews, providing feedback that improved individual salesperson outcomes.
- Coordinated promotional events that significantly boosted brand awareness and sales conversions.
- Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
- Served as a liaison between sales staff and upper management, ensuring smooth communication of goals, expectations, and performance metrics.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Improved inventory management through regular analysis of sales trends, ensuring optimal vehicle selection for customers.
- Participated in regional automotive trade shows, showcasing dealership offerings and establishing connections with potential customers.
- Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
- Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
- Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
- Assisted upper management in establishing annual budgets, setting realistic sales targets, and monitoring progress toward financial objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
SERVICE SALES ADVISOR
Express Oil Change and Tire Engineers
Columbus, Ga
03.2024 - Current
- Greet customers promptly and professionally, providing detailed information on available automotive services and products.
- Assess customer vehicle needs through consultation and inspection, recommending appropriate services and repairs to enhance vehicle performance and safety.
- Prepare and present accurate cost estimates and service orders to customers, ensuring transparency and clear communication.
- Coordinate with technicians to schedule and prioritize repairs, ensuring efficient workflow and timely service delivery.
- Maintain detailed records of customer interactions, service recommendations, and completed work for follow-up and future reference.
- Upsell additional services or products based on customer needs and vehicle condition, contributing to revenue growth.
- Monitor inventory levels of parts and supplies, and assist in ordering or replenishment as needed.
- Handle customer concerns or complaints, resolving issues promptly to ensure a positive service experience.
- Stay informed about industry trends, vehicle maintenance practices, and company service offerings to provide knowledgeable recommendations.
- Assisted customers in selecting appropriate oil change and tire services based on vehicle needs.
- Delivered exceptional customer service through effective communication and product knowledge.
- Educated customers about preventive maintenance, enhancing customer understanding of vehicle care.
- Collaborated with team members to improve workflow efficiency during peak service hours.
- Analyzed customer feedback to identify trends and enhance service offerings within the store.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Demonstrated features, answered questions and offered solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
- Mentored junior staff on sales techniques and customer engagement strategies for better performance.
RETAIL SALES SUPERVISOR
Precision Tune Autocare
Columbus, Ga
02.2021 - 02.2024
- Supervised and coordinated daily operations of retail sales staff, ensuring adherence to company policies and procedures.
- Monitored sales activities to ensure exceptional customer service and achieve sales targets.
- Trained and mentored employees on sales techniques, customer interactions, and company procedures to enhance team performance.
- Maintained accurate records of employee schedules, time cards, and work assignments to optimize staffing efficiency.
- Managed inventory levels by monitoring stock, reordering supplies, and conducting routine audits to minimize discrepancies.
- Developed and implemented methods to increase sales, improve customer retention, and expand market reach.
- Addressed and resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Enforced safety, health, and security protocols to maintain a safe and compliant work environment.
- Collaborated with company officials to establish goals, objectives, and promotional strategies to drive business growth.
- Performed work activities alongside subordinates, including organizing displays, maintaining cleanliness, and assisting with sales.
Education
BUSINESS MANAGEMENT -
University of Phoenix
Columbus, Ga03-2021
GED -
Cvcc
Phenix City, AL05-2014
Skills
- Proficient in sales and company-specific terminology to ensure clear and accurate communication
- Strong interpersonal skills for effective interaction with both internal teams and external customers
- Exceptional oral and written communication skills, delivering clear and professional correspondence
- Skilled in account planning with a focus on strategic development and execution
- Goal-oriented approach to achieving and exceeding objectives in dynamic environments
- Advanced problem-solving abilities to address and resolve challenges efficiently
- Experienced in employee coaching and mentoring to foster growth and development
- Strong multitasking abilities to manage multiple priorities and deadlines effectively
- Expertise in quality assurance to ensure compliance with standards and improve outcomes
- Proficient in database management, maintaining accurate and organized records
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales background
- Sales strategies
- Objection handling
- Persuasion techniques
- Upselling strategies
- Sales training
- Cross-selling services
- Performance tracking
- Product demonstrations
- Coaching and mentoring
- Closing deals
- Promotional expertise
- Promotional sales
- Upselling products
- Sales demonstration
- Customer service
- Relationship building
- Interpersonal communication skills
- Sales strategy development
- Customer needs assessment
- Complex Problem-solving
- Sales consultation
- Client service
- Product and service sales
- Customer relationship building
- Product and service knowledge
- Sales expertise
- Customer relations
- Sales closing
- Upselling and cross selling
- Records management
- Sales forecasting
- Strategic planning
- Prospecting skills
- Sales presentations
- Customer retention
- Strategy development
- Network development
- Performance improvement
- Relationship selling
- Sales development
- Account management
- Process improvement
- Customer success management
- Territory growth
- Account servicing
- Contract negotiations
- Customer experience enhancement
- Social media marketing
- Inside and outside sales
- Closing sales
Timeline
SERVICE SALES ADVISOR
Express Oil Change and Tire Engineers
03.2024 - Current
Automotive Sales Manager
Precision Tune Auto Care
02.2021 - 05.2026
RETAIL SALES SUPERVISOR
Precision Tune Autocare
02.2021 - 02.2024
BUSINESS MANAGEMENT -
University of Phoenix
GED -
Cvcc