David Zachary Duncan
Customer Service Expert
Knoxville,TN
Summary
Innovative and goal-oriented management professional committed to customer service. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through customer relations and technological knowledge, combining the two to help those that may need it. Perfecting the ability to work well with others, while at the same time knowing the critical difference between when I am needed to follow and learn and when to know how to lead and motivate others. Proactive manager with leadership abilities, strategic planning expertise, and problem-solving acumen.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Assistant Manager - Senior Sales Associate
Tennessee Cellular - (Verizon Wireless Retailer)
Nashville, TN
02.2008 - 06.2020
- Elevated to Assistant Manager within 2 years of working full time
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw the training and sales of up to 4 other employees at a time
- Achieved Salesman of the Year in 2012, 2015, 2016 by selling the most Cellular Devices and Accessories and meeting the highest level of customer service satisfaction to the company.
- Developed strategy to increase sales and drive profits.
- Leveraged data to make informed decisions and drive business improvements
Customer Service Associate
Publix Super Market
04.2014 - 09.2014
- After working as a Cashier for two months, promoted and given the training to manage the head Customer Service Desk. A position behind Management that typically requires three years to advance to
- Trained personnel in company operations and services
- Prepared to be elevated to assistant manager after mastering the Customer Service desk
- Responded to customer calls and emails to answer questions about products and services
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Had to leave the job while returning to University and not being able to be transferred due to no Publix locations in the University's area at the time
Legal Mentorship
Larry Hagar JD. LLC.
04.2015 - 12.2015
- Learned how to operate in a legal capacity the day-to-day operations of a law office
- Required to aid and assist in researching legal precedent and codes
- Ran and won political campaign
- Took on a political and legal advisory role by suggesting which policies to support and which to be against
- Made many legal and political connections within the Nashville capital community and prepared myself for future career as an attorney
Education
High School Diploma - field of Law and Criminology
Mount Juliet High School
Mount Juliet, TN05.2013
Bachelor of Arts - Pre-Law/History
The University of Tennessee - Knoxville
Knoxville, TN12.2023
Skills
- Closing and Contract Negotiations
- Time Management
- Staff Training
- Business Planning
- Perfected Customer Service Relations for over 10 years
- Staff Management and Training
- Have used and mastered Apple products for over 15 years and well versed in various operating systems
- Have great experience with electrical hardware in Computer, Camera, Drone, and other various technologies
- Has mastered iOS, Mac OS, Watch OS, and various Microsoft Software
- Can speak 3 secondary languages (German, Spanish, French)
- Customer Relations
Certification
Certified Drone FAA License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
French
Limited Working
German
Professional Working
Spanish
Full Professional
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Legal Mentorship
Larry Hagar JD. LLC.
04.2015 - 12.2015
Customer Service Associate
Publix Super Market
04.2014 - 09.2014
Assistant Manager - Senior Sales Associate
Tennessee Cellular - (Verizon Wireless Retailer)
02.2008 - 06.2020
Bachelor of Arts - Pre-Law/History
The University of Tennessee - Knoxville
High School Diploma - field of Law and Criminology
Mount Juliet High School
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