David Zachary Duncan
Customer Service Expert
Knoxville,TN
Summary
Dynamic financial professional with over 15 years of experience in sales, operations, and team leadership across diverse sectors, including film, insurance, automotive, and retail. Currently advising clients at New York Life on tailored financial strategies, specializing in life and health insurance solutions.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Financial Professional (Agent)
New York Life Insurance Co
Knoxville, TN
01.2025 - Current
- Advise clients on long-term financial security through customized life and health insurance solutions
- Conduct needs-based analysis to align plans with personal goals
- Build a daily pipeline of 20+ leads through networking and outreach
- Conduct needs-based assessments, analyze financial goals, and present comprehensive plans aligned with client objectives
Automotive Detailing Manager
Enterprise Rent-A-Car
Clarksville, TN
01.2019 - 08.2024
- Managed team of 10+ in daily operations, logistics, and customer service
- Improved reporting accuracy via automation; boosted productivity by 25%
- Promoted to Manager within first year; awarded Employee of the Month 4 times
Assistant Second Unit Production Manager
Marvel Studios
Atlanta, GA
02.2016 - 01.2018
- Oversaw production schedules, ensuring alignment with project timelines and resource availability.
- Managed cross-departmental collaboration, facilitating effective communication among creative and technical teams.
- Mentored junior production staff, fostering skill development and promoting a culture of teamwork and accountability.
Trainee Assistant Second Unit Director
Netflix
Baltimore, MD
06.2015 - 12.2015
- Supported team in executing daily operational tasks and ensuring smooth workflow while working on Netflix's flagship show "House of Cards"
- Assisted in coordinating project schedules and optimizing resource allocation.
- Collaborated with cross-functional teams to enhance communication and project efficiency.
Area Sales Manager - Senior Sales Associate
Tennessee Cellular - (Verizon Wireless Retailer)
Old Hickory, TN
02.2008 - 12.2014
- Elevated to Assistant Manager within 2 years of working full time
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw the training and sales of up to 4 other employees at a time
- Achieved Salesman of the Year in 2012, 2015, 2016 by selling the most Cellular Devices and Accessories and meeting the highest level of customer service satisfaction to the company.
- Developed strategy to increase sales and drive profits.
- Leveraged data to make informed decisions and drive business improvements
Legal Mentorship
Larry Hagar JD. LLC.
Nashville, TN
04.2015 - 12.2015
- Learned how to operate in a legal capacity the day-to-day operations of a law office
- Required to aid and assist in researching legal precedent and codes
- Ran and won political campaign
- Took on a political and legal advisory role by suggesting which policies to support and which to be against
- Made many legal and political connections within the Nashville capital community and prepared myself for future career as an attorney
Customer Service Associate
Publix Super Market
Lebanon, TN
04.2014 - 09.2014
- After working as a Cashier for two months, promoted and given the training to manage the head Customer Service Desk. A position behind Management that typically requires three years to advance to
- Trained personnel in company operations and services
- Prepared to be elevated to assistant manager after mastering the Customer Service desk
- Responded to customer calls and emails to answer questions about products and services
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Had to leave the job while returning to University and not being able to be transferred due to no Publix locations in the University's area at the time
Education
MBA - Finance
University of Tennessee - Haslam Business School
Knoxville, TN 01.2026 - Current
Bachelor of Arts - Pre-Law/History
The University of Tennessee - Knoxville
Knoxville, TN 08.2013 - 05.2024
High School Diploma - field of Law and Criminology
Mount Juliet High School
Mount Juliet, TN 08.2009 - 05.2013
Skills
- Closing and Contract Negotiations
- Time Management
- Staff Training
- Adaptable problem-solving, Script Analysis, Guidance for On Screen Talent
- Perfected Customer Service Relations for over 10 years
- Staff Management and Training
- Have great experience with electrical hardware in Computer, Camera, Drone, and other various technologies
- Has mastered iOS, Mac OS, Watch OS, and various Microsoft Software
- Customer Relations
Certification
- Life Insurance Producer License
- Health Insurance Producer License
- Certified Drone FAA License
- Ordained Minister by the Universal Life Church
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
German
Full Professional
Spanish
Professional Working
French
Limited Working
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
MBA - Finance
University of Tennessee - Haslam Business School
01.2026 - Current
Financial Professional (Agent)
New York Life Insurance Co
01.2025 - Current
Automotive Detailing Manager
Enterprise Rent-A-Car
01.2019 - 08.2024
Assistant Second Unit Production Manager
Marvel Studios
02.2016 - 01.2018
Trainee Assistant Second Unit Director
Netflix
06.2015 - 12.2015
Legal Mentorship
Larry Hagar JD. LLC.
04.2015 - 12.2015
Customer Service Associate
Publix Super Market
04.2014 - 09.2014
Bachelor of Arts - Pre-Law/History
The University of Tennessee - Knoxville
08.2013 - 05.2024
High School Diploma - field of Law and Criminology
Mount Juliet High School
08.2009 - 05.2013
Area Sales Manager - Senior Sales Associate
Tennessee Cellular - (Verizon Wireless Retailer)
02.2008 - 12.2014