Davieana Miller
Milwaukee,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Knowledgeable patient representative who offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Esthetician with strong business, sales, and customer service skills necessary to meet goals and exceed client expectations.
Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends appropriate solutions. Excellent communicator and problem solver.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Macys Department Store
Milwaukee, Wisconsin
11.2024 - Current
- Ensured that all displays were neat and organized at all times.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Created a positive shopping experience for each customer through effective communication skills.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Created detailed reports on sales performance and customer feedback.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Provided customers with product advice and recommendations based on their individual needs.
Patient Care Coordinator
SknBar Rx
Milwaukee, WI
11.2022 - 05.2024
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Developed treatment plans based on individualized assessment of each patient's needs.
Contact Center Representative
Masterson's Staffing Solutions
Milwaukee, WI
02.2020 - 01.2022
- Answered customer inquiries via phone, email and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Helped job seekers find the best possible positions.
Customer Service Desk Associate
The Home Depot Inc
Milwaukee, WI
06.2017 - 10.2019
- Processed payments and issued receipts for purchases of goods and services.
- Provided technical support to customers regarding software applications and hardware setup.
- Performed troubleshooting steps to determine causes of customer problems.
- Developed effective relationships with customers through friendly interactions.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
- Addressed inquiries from customers in a polite, professional, and efficient manner.
- Provided feedback to management on areas of improvement identified during customer interactions.
- Tracked shipments for customers who purchased online items.
- Assisted customers with placing orders or resolving product issues over the phone and in person.
Education
Aesthetic Degree - Aesthetics
Aveda Institute
Milwaukee, WI05-2022
High School Diploma -
Milwaukee Lutheran Highschool
Milwaukee, WI05-2019
Skills
- Patient Relations
- Patient Flow Management
- Inventory Management
- HIPAA Compliance
- Patient Care Coordination
- Appointment Scheduling
- Filing and Recordkeeping
- Payment Collection
- Articulate Communication
- Patient Education
- Organizational standards
- Office Administration
- Patient Care
- Cross-Functional Teamwork
- Creative Problem-Solving
- Critical Thinking Skills
- Patient Safety
- Care Planning
- Patient documentation
- Patient Outreach and Follow-Up
- Scheduling
Timeline
Beauty Advisor
Macys Department Store
11.2024 - Current
Patient Care Coordinator
SknBar Rx
11.2022 - 05.2024
Contact Center Representative
Masterson's Staffing Solutions
02.2020 - 01.2022
Customer Service Desk Associate
The Home Depot Inc
06.2017 - 10.2019
Aesthetic Degree - Aesthetics
Aveda Institute
High School Diploma -
Milwaukee Lutheran Highschool