Veronica Hernandez
Antelope,Ca
Summary
Dedicated and empathetic Orthopedics Surgery Scheduler with 15+ years of experience in orchestrating complex surgical scheduling, executing insurance verifications, and securing pre-authorizations. Proven expertise in governing workers' compensation documentation, auditing clinical records,and reducing claim denials to stabilize departmental revenue cycles. Adept at fostering multi-disciplinary stakeholder relationships, maintaining PPE compliance standards, and facilitating patient care coordination to enhance operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Freelance Make-up Artist / Beauty Advisor
Self Employed
01.2019 - Current
- Builds lasting client relationships, enhancing loyalty and generating repeat business.
- Manages projects efficiently, meeting tight deadlines in dynamic settings.
- Communicates effectively with clients to ensure project success and satisfaction.
- Creates a welcoming environment, fostering client comfort and trust.
- Provides expert beauty advice, enhancing client experience and satisfaction.
Guest Services Receptionist
Juut Salon Spa
03.2020 - 10.2020
- Fostered a welcoming environment by engaging with clients, enhancing their experience, and promoting loyalty through personalized service.
- Maintained accurate records of client appointments and service preferences, contributing to personalized experiences and improved service delivery.
Orthopedics Surgery Scheduler
Sutter Health
01.2007 - 01.2019
- Coordinated surgical scheduling for three orthopedic surgeons and one Physical Medicine provider, enhancing operational efficiency and minimizing patient wait times.
- Performed insurance verification, pre-certification, and pre-authorization for wide range of procedures and medications.
- Conducted thorough insurance verifications and pre-authorizations, ensuring compliance and reducing claim denials.
- Fostered strong relationships with vendors to optimize service utilization, ensuring accessible and effective patient care solutions.
- Maintained accurate documentation for worker's compensation paperwork, facilitating efficient processing for surgical and therapy services.
- Built strong rapport with patients and staff, fostering a collaborative environment that improved communication and satisfaction.
Education
High School Diploma -
Woodside High School
Redwood CityCertificate - Beauty Industry
Chic Studios School of Makeup
Los Angeles, CACertificate of Technical Studies - Cosmetology
Marinello School of Beauty
San Mateo, CASkills
- Patient relations
- Worker's Compensation
- Clinical Documentation
- Regulatory Compliance
- Vendor Management
- Revenue Integrity
- Cross functional Collaboration
- Customer loyalty
- Brand building and awareness
- Presentations and demonstrations
Accomplishments
- Passion for human connection led to opportunities in the medical and beauty industries.
- Started a podcast during the pandemic while working for JUUT, highlighting the impact of human connection.
Certification
Marinello School of Beauty
Timeline
Guest Services Receptionist
Juut Salon Spa
03.2020 - 10.2020
Freelance Make-up Artist / Beauty Advisor
Self Employed
01.2019 - Current
Orthopedics Surgery Scheduler
Sutter Health
01.2007 - 01.2019
High School Diploma -
Woodside High School
Certificate - Beauty Industry
Chic Studios School of Makeup
Certificate of Technical Studies - Cosmetology
Marinello School of Beauty