Daviena Baisden
Kings Mountain,NC
Summary
Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Well-organized in supervising teams and tackling customer service issues. Title 31 compliant.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Slot Supervisor
Catawba Two Kings Casino
06.2021 - Current
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and management.
- Supported compliance efforts by maintaining up-to-date knowledge of regulatory requirements governing casino operations.
Restaurant Manager
Ihop
06.2003 - 06.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Plant Manager
NC Filtration
03.2007 - 04.2020
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
- Implemented quality control measures to reduce defect rates and enhance product quality consistently.
- Boosted employee morale and productivity through effective leadership and motivational techniques.
- Collaborated with sales team to align plant capabilities with customer demands, fostering long-term business relationships.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
Education
High School Diploma -
Kings Mountain High School
Kings Mountain, NC05.2000
Skills
- Employee Training
- Policy Enforcement
- Staff Scheduling
- Slot machine knowledge
- Casino Regulations Compliance
- Teamwork and Collaboration
- Organizational Skills
- Adaptability
- Continuous Improvement
Certification
- Alcohol Servsafe Training
- Supervisor 101 Certification
- Budget Management Certification
Additional Information
Coming into a whole new career and being able to apply my knowledge from previous jobs all while still learning the rules and functions of a casino has been an accomplishment I am proud of.
Timeline
Slot Supervisor
Catawba Two Kings Casino
06.2021 - Current
Plant Manager
NC Filtration
03.2007 - 04.2020
Restaurant Manager
Ihop
06.2003 - 06.2023
High School Diploma -
Kings Mountain High School
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