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Davina Carey
Summary
Dedicated professional with extensive customer service experience, adept at resolving complex inquiries on first contact. Effectively manages high volumes of client interactions while ensuring satisfaction through active listening and professional communication. Proficient in utilizing CRM tools and administrative support in fast-paced environments.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Leasing Consultant
BDMG
Laurel, MD
11.2025 - 07.2026
- Guided clients in property selections and rental applications, enhancing their experience and satisfaction.
- Conducted property tours and showcased amenities to prospective tenants.
- Managed lease agreements while ensuring compliance with company policies, facilitating smooth transactions and minimizing disputes.
- Fielded high volumes of client inquiries through comprehensive assessments and documentation verification, ensuring accurate and timely responses.
- Resolved complex client concerns on the first contact, achieving high satisfaction ratings while managing caseloads efficiently.
- Utilized active listening to de-escalate issues, ensuring calm and professional communication during high stress interactions.
Executive Assistant
The Salvation Army
Washington, DC
01.2021 - 10.2023
- Managed executive schedules and coordinated meetings for leadership team.
- Facilitated travel arrangements and itineraries for senior management.
- Prepared and organized documentation for internal and external communications.
- Developed and maintained filing systems to ensure efficient information retrieval.
- Assisted in project coordination and supported program initiatives across departments.
- Conducted research to support decision-making for community outreach programs.
- Maintained office supplies inventory and coordinated procurement activities efficiently.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Recruiter Coordinator
AFLAC
01.2009 - 01.2011
- Coordinated recruitment efforts across various roles in the insurance sector, ensuring alignment with hiring needs and timelines.
- Managed candidate scheduling and interview logistics for hiring managers.
- Responded to candidate inquiries, utilizing customer service experience and clear communication strategies to enhance candidate engagement.
- Escalated critical recruitment delays to management, ensuring seamless hiring workflows and high process efficiency.
- Processed recruitment data accurately using Windows-based systems and Salesforce to support hiring managers.
- Identified and implemented recruitment process improvements, streamlining data entry and enhancing records organization.
- Assisted in developing job descriptions aligned with company standards and values.
Education
AS - Healthcare Information Technology
MILLER MOTTE COLLEGE
08-2026
Certificate - Medical Billing and Coding
UNIVERSITY OF PHOENIX
01-2024
Skills
- Coaching and Training Staff
- Customer Service
- Communication skills
- Lead to Lease
- Fair Housing Rules/Regulations
- Lease negotiation
- Property Management
- Lease Administration
- Resident retention programs
- Team building
- Pricing management
- Medical billing
- Healthcare coding
- Active listening
Certification
Medical Billing and Coding, University of Phoenix, 01/01/24
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkLocation Preference
RemoteOn-SiteHybridLocation: District of Columbia
Open to relocation: Yes
Timeline
Leasing Consultant
BDMG
11.2025 - 07.2026
Executive Assistant
The Salvation Army
01.2021 - 10.2023
Recruiter Coordinator
AFLAC
01.2009 - 01.2011
AS - Healthcare Information Technology
MILLER MOTTE COLLEGE
Certificate - Medical Billing and Coding
UNIVERSITY OF PHOENIX