Davina Dailey

Office Automation Clerk/Substitute Coordinator GS5

Hours Per Week: 40-50

• Operated office photocopiers, create newsletters, flyers and poster. Maintained office bulletin board and assisted staff with clerical or procedural requirements.
• Cataloged and managed department records and files for prompt and efficient retrieval.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Coordinated and scheduled meetings and appointments.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Managed and coordinated placement of substitute teachers in the classroom.
• Enhanced employee onboarding experience through efficient preparation of orientation materials, coordination of trainings sessions, and timely processing of new hire paperwork.
• Assisted colleagues with various administrative tasks, contributing to a positive work environment and improved team performance.
• Safeguarded sensitive information with strict adherence to confidentiality protocols and proper handling of classified documents.

Classroom Support Specialist GS4

Hours Per Week: 35

• Quickly built strong, long-lasting relationships with students to obtain extensive knowledge on individual needs and struggles.
• Effectively managed student behavior through positive reinforcement and explicit instruction.
• Helped students progress their learning development in core subjects, including math and English through 1-to-1 mentoring.
• Closely monitored student progress to assess areas for development and extra support required.
• Supported pupils with disabilities using behaviorally based instruction and positive reinforcement techniques.
• Provided in-class support for students with behavior plans to minimize anti-social and disruptive behavior.
• Encouraged positive social and emotional childhood development and reported progress and concerns.

Hours Per Week: 40

• Kept case data and contact information up to date to expedite proceedings.
• Recommended financial solutions in relation to tax implications.
• Verified completeness of provided details when processing applications.
• Provided technical assistance to individuals and/or businesses primarily through telephone interaction.
• Addressed a wide range of issues/problems that require unique solutions.
• Applied the tax code to assist taxpayers in understanding and meeting their tax responsibilities.
• Secured, analyzed and protected sensitive personal and financial information.
• Made determinations and used sound judgment to resolve taxpayer disputes and delinquency issues.
• Developed, analyzed and evaluated information involving the research of computerized records by accessing multiple online/database systems.

Hours Per Week: 40

• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Facilitated group and individual therapy in an outpatient setting.
• Worked with patients to complete all intakes, admissions, discharges, and transfer paperwork.
• Completed patient psychosocial and an individualized treatment plan within the required time frame.
• Identified any clinical/case management needs and worked to address those needs.
• Obtained urine drug screens and initial patient photo identification.
• Ensured compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).

Hours Per Week: 40

• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Oversaw day-to-day activities of residents in an adult male inpatient mental health facility.
• Administered daily medications and documented in the Medication Administration Record.
• Maintained safety, security and cleanliness standards as outlined by Volunteers of America's policies and procedures.
• Intercepted and screened incoming calls and transferred to the appropriate line.
• Monitored and documented residents for appropriate behaviors.
• Completed incident reports when necessary and making written note of it in the resident's file.

Hours Per Week: 40-60

• Participated in professional growth programs to support economic improvement efforts for children and families.
• Investigated reports of child neglect and abuse for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
• Assessed the level of risk of children by conducting face to face interviews with the alleged child victims and their caretakers.
• Collaborated with law enforcement to safely remove children from caretakers when the child is found by the courts to be at-risk in the home.
• Testified in the court as to the level of risk of children placed in the agency's legal custody.
• Helped low-income and out-of-work families regain stability through community partners and resource information.
• Provided a number of additional support services and innovative programs to provide aid to troubled families.

Hours Per Week: 40-60

• Answered phones and maintained client records.
• Conducted surveys with clients upon program completion to gather feedback for improvement.
• Coordinated in-home visits and personal development classes for clients.
• Scheduled regular outreach exhibitions and educated employees on presentations.
• Developed network relationships with industry professionals to enhance community awareness and promote services.
• Initiated and coordinated visits by influential persons and community groups for marketing exposure.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Conducted community workshops to promote different programs and educate public on available services.
• Referred families to public resources, legal resources.

Hours Per Week: 40

• Developed and maintained courteous and effective working relationships.
• Collaborated with team members to achieve target results.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved problems, improved operations and provided exceptional service.
• Conduct In-Home Assessments and Case Management to children and families to meet mental and financial needs.
• Assisted in the development and implementation of the program curriculum and activities.
• Maintained required records and files.