Davina Dawson
Newport
Summary
Demonstrated strong work ethic while supporting hospitality operations. I’ve contributed to team success by maintaining company values and focusing on achieving goals to ensure high-quality service.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Wayfinder Hotel
Newport, RI
05.2026 - Current
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Coordinated room assignments using property management systems to optimize occupancy rates.
- Assisted with billing procedures, ensuring accuracy in charges and payments.
Server Assistant
The Colony Hotel
Palm Beach, FL
12.2025 - 05.2026
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
SERVER
KTTANSETT CLUB
Marion Ma
05.2025 - 10.2025
- Greet customers and maintain a friendly demeanor throughout their experience.
- Accurately take food and beverage orders, correctly using the ordering system.
- Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff.
- Understand and communicate what's on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
- Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Bocaire Club
Boca Raton, FL
10.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front Desk Agent
Big Sky Resort
Big Sky, USA
11.2023 - 04.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Server
Shorelodge Whitetail
McCall, ID
05.2023 - 10.2023
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
Education
Customer Service
Alison Online Course
Online1 2025
Customer Service
E-Learning
8 2020
Public Speaking
Alision Online Course
Online2020
Skills
- Dedicated work ethic
- Outstanding customer support
- Cash transaction processing
- Client relationship management
- Hospitality management skills
- Food Running
- Point of sale operation
- Dining environment maintenance
- Table setting knowledge
- Food station setup
- Team Player
Timeline
Front Desk Agent
Wayfinder Hotel
05.2026 - Current
Server Assistant
The Colony Hotel
12.2025 - 05.2026
SERVER
KTTANSETT CLUB
05.2025 - 10.2025
Server
Bocaire Club
10.2024 - 05.2025
Front Desk Agent
Big Sky Resort
11.2023 - 04.2024
Server
Shorelodge Whitetail
05.2023 - 10.2023
Customer Service
Alison Online Course
Customer Service
E-Learning
Public Speaking
Alision Online Course