Davina Fiferlick
Jamestown,ND
Summary
Adaptable Customer Engagement Coordinator with a proven track record in enhancing operational efficiency and customer satisfaction. Known for dependability and flexibility, consistently resolving issues quickly to facilitate smooth transactions.
Overview
2
2
years of professional experience
Work History
CEC (Customer Engagement Coordinator)
TJ Maxx, TJX Companies
Jamestown, North Dakota
2025.08 - Current
- Increased customer satisfaction ratings by resolving issues quickly and suggesting effective solutions.
- Assisted customers with inquiries about sales and returns, facilitating smooth transactions.
- Trained new associates on rewards programs and front-end operations to elevate service quality.
- Analyzed survey data to gain insights into customer preferences.
- Restocked and organized displays to enhance customer shopping experience.
- Completed daily front-end tasks to streamline operations.
Front End Associate
TJ Maxx, TJX Companies
Jamestown, North Dakota
2024.09 - 2025.08
- Enhanced customer satisfaction by promptly addressing shopping needs.
- Processed transactions while maintaining a friendly demeanor and providing answers to customer inquiries.
- Collaborated with other front-end associates to efficiently address customer concerns and complete daily tasks.
Education
High School Diploma -
Liberty University Online Academy
Lynchburg, VA2027-05
Skills
- Sales techniques
- Customer service excellence
- Data analysis
- Time management abilities
- Teamwork skills
- Problem-solving skills
- Dependable
- Flexible
- Calm under pressure
Timeline
CEC (Customer Engagement Coordinator)
TJ Maxx, TJX Companies
2025.08 - Current
Front End Associate
TJ Maxx, TJX Companies
2024.09 - 2025.08
High School Diploma -
Liberty University Online Academy