Taposhi Afrin Islam
Grand Prairie,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking new challenge to expand skills while facilitating company growth.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Engagement and Support Agent
Tata Consultancy Services
Plano, TX
03.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Project Manager
Nasrin M Design
Austin, TX
12.2021 - 02.2023
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Assessed, monitored and reported on work progression.
- Developed new analytics tool to allow senior management to understand impact of each project.
- Coordinated project plans to execute major upgrades and successfully guided technical teams in achieving project goals.
- Prepared cost analyses, tracked change orders and managed schedules to improve project performance.
Manager
Afd Group (IHOP)
Dallas, TX
07.2019 - 09.2021
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Adhered to company food, safety, quality and sanitation policies.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Served customers by phone to take orders and answer product or service questions.
- Generated relevant paperwork and payroll reports.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Administrative Manager
AlphaGraphics Oakcliff
Dallas, TX
05.2017 - 03.2019
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Monitored office inventory to maintain supply levels.
- Organized workflows to improve efficiency and reduce operating costs.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Delivered comprehensive training to maintain compliance requirements.
- Oversaw complex office support, managing records database and organizing contracts.
Manager
Cafe at Green Corner
Dallas, TX
01.2014 - 01.2017
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Conducted quality, timely performance feedback and performance appraisals.
Project Manager
Zone Unlimited
Dhaka, Bangladesh
06.2002 - 11.2013
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Built and established strong partnerships with teams, vendors and contractors.
- Prepared cost estimates for projects of varying sizes.
- Modified project plans when needed to better align with organizational objectives.
- Tracked material usage and contractor hours to align projects with budgets.
- Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
Manager of Operations
Wrought n Rust ( furniture business)
Dhaka, Bangladesh
07.1998 - 04.2023
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Managed scheduling, training and inventory control.
Design Team Manager
Charuta Private
Dhaka, Bangladesh
01.1994 - 03.1998
- Met with clients to establish ideas, goals and guidelines for design team.
- Organized and headed brainstorming sessions to flush out prospective product ideas.
- Submitted budget estimates, progress reports and cost tracking reports.
- Recruited and trained new employees to meet job requirements.
Education
Associate of Arts -
Collin County Community College District
Plano, TX01.2020
Bachelor of Arts - Management
National University of Bangladesh
12.1995
Skills
- Marketing
- Project management
- Sales
- Sales Techniques
- Staff development
- Planning & organizing
- Team building
- Critical thinking
- Organization
- Training & development
- Customer relations
- Payroll software
- Remote work
Certification
- Microsoft Office
- Auto Cad
- Canva
- SQL
- Brilliant Management
- Certification Smile Leadership,
- Serve safe Certification
- Food Handling Certification
Timeline
Customer Engagement and Support Agent
Tata Consultancy Services
03.2023 - Current
Project Manager
Nasrin M Design
12.2021 - 02.2023
Manager
Afd Group (IHOP)
07.2019 - 09.2021
Administrative Manager
AlphaGraphics Oakcliff
05.2017 - 03.2019
Manager
Cafe at Green Corner
01.2014 - 01.2017
Project Manager
Zone Unlimited
06.2002 - 11.2013
Manager of Operations
Wrought n Rust ( furniture business)
07.1998 - 04.2023
Design Team Manager
Charuta Private
01.1994 - 03.1998
Associate of Arts -
Collin County Community College District
Bachelor of Arts - Management
National University of Bangladesh
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