Davina Gaines
Little Rock,AR
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help workers excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with highly stressful situations and committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Farm Bureau Insurance
05.2024 - Current
- Verified identity information on new accounts using established procedures.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista Shift Supervisor
SAGE Dining Services
11.2023 - 05.2024
- Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Bar Server - Trainer / Shift Lead
Texas Roadhouse
03.2018 - 11.2023
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Associate of Applied Science - Biology
Texarkana College
Texarkana, TX05-2023
High School Diploma -
Ashdown High School
Ashdown, AR05-2020
Skills
- Product Sales
- Issue Resolution
- Service Upselling
- Leadership Development
- Attention to Detail
- Problem-Solving
- Finance
- Time Management
Timeline
Customer Service Representative
Farm Bureau Insurance
05.2024 - Current
Barista Shift Supervisor
SAGE Dining Services
11.2023 - 05.2024
Bar Server - Trainer / Shift Lead
Texas Roadhouse
03.2018 - 11.2023
Associate of Applied Science - Biology
Texarkana College
High School Diploma -
Ashdown High School
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