Davina Johnson
REISTERSTOWN,MD
Summary
Dynamic Finance Specialist with extensive experience in financial management and credit analysis, delivering swift and precise funding solutions while prioritizing compliance and customer satisfaction. Expertise in providing exceptional customer service by effectively resolving inquiries and issues, ensuring a seamless customer journey. Proficient in leveraging MS Excel to maintain comprehensive customer records, track applications, monitor funding statuses, and generate insightful reports. Strong strategic planning skills combined with a talent for upselling financial products and collaborating with cross-functional teams to drive outstanding performance and achieve business objectives.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Agent
Insurance Supermarket Inc.
Baltimore, MD
01.2025 - 01.2026
- Provided personalized insurance solutions to clients based on their individual needs and risk profiles.
- Educated clients on various insurance products, explaining policy terms, conditions, and exclusions.
- Processed policy changes, endorsements, cancellations, and renewals accurately and efficiently.
- Utilized CRM software to track leads, manage client information, and follow up on sales opportunities.
- Contract - Direct hire
F & I Manager (Finance and Insurance Manager)
Payless Motors
Baltimore, MD
11.2022 - 11.2023
- Informed and educated customers on aftermarket and financial protection products to enhance their overall ownership experience.
- Delivered high-quality customer service, addressing inquiries, resolving issues, and ensuring a smooth customer journey.
- Used MS Excel to maintain customer records, track applications, and monitor funding status.
- Prepared and updated daily/weekly reports on customer activity, approvals, and funding progress.
- Ensured quick and accurate funding by coordinating documentation and resolving CIT or compliance-related issues.
- FTE
F & I Manager (Finance and Insurance Manager)
Antwerpen Mitsubishi
Baltimore, MD
02.2022 - 09.2022
- Managed appointment calendars, scheduled meetings, prepared and formatted correspondence, and maintained organized filing systems for evaluations, memos, and reports; coordinated duplication and distribution of materials.
- Specialized in structuring and desking deals for customers with challenged credit profiles.
- FTE
Area Account Representative
AmeriCar Automotive Solutions
Baltimore, MD
01.2018 - 12.2021
- Analysed and resolved customer service issues to ensure timely and effective solutions.
- Presented and explained company products and programs to dealership personnel.
- Developed and maintained new business relationships with area dealerships.
- FTE
Education
Bachelor's Degree - Business Administration
Ashford University
Baltimore, MD12.2014
Skills
- CRM Software
- Credit analysis
- Pricing
- Management
- Data entry
- MS Excel
- Customer Service
- Insurance
Section name
Gap Reason – working freelance - as a Life Insurance Advisor - Dec 2023 – Dec 2024
Timeline
Licensed Insurance Agent
Insurance Supermarket Inc.
01.2025 - 01.2026
F & I Manager (Finance and Insurance Manager)
Payless Motors
11.2022 - 11.2023
F & I Manager (Finance and Insurance Manager)
Antwerpen Mitsubishi
02.2022 - 09.2022
Area Account Representative
AmeriCar Automotive Solutions
01.2018 - 12.2021
Bachelor's Degree - Business Administration
Ashford University