Davina jolma
ganado,AZ
Summary
Healthcare support and home care operations professional with extensive experience supporting service delivery. Strong record of accurate patient communication and HIPAA-compliant information handling. Skilled in customer service and task management to enable efficient, respectful care.
Overview
18
18
years of professional experience
Work History
Laundry Attendant
Hozho laundry
Burnside, AZ
04.2025 - 10.2026
- Maintained cleanliness of laundry room and equipment, ensuring compliance with safety standards.
- Removed lint from dryer screens after each load.
- Monitored supply inventory, including soaps and detergents, and placed orders.
- Assisted customers with inquiries about laundry services, enhancing customer satisfaction and experience.
- Provided excellent customer service at all times.
- Processed customer payments for laundry services, accurately issuing receipts with cash register or POS system.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
Personal Home Care Aide
Zhon Home Care
Window Rock, Arizona
07.2017 - 05.2022
- Monitored client comfort, safety, and daily condition during visits
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Prepared meals and supported feeding needs for home care clients
- Reminded clients about medications and daily care routines
- Supported mobility, transfers, and light household tasks for clients
- Kept living areas clean, organized, and safe for Zhon Home Care clients
- Coordinated activities for geriatric patients in adult daycare environment.
- Managed patient transportation and appointment scheduling.
Certified Pharmacy Technician
Lake Otis Pharmacy
Anchorage, Alaska
05.2011 - 07.2013
- Prepared prescriptions for Lake Otis Pharmacy patients with careful label checks.
- Refilled medications using pharmacy inventory and dispensing systems.
- Verified prescription information against doctor orders and patient profiles.
- Collaborated with pharmacist to streamline prescription processing and enhance customer service.s with customer questions and medication pickup support.
- Managed inventory restocking, expiration checks, and supply organization.
- Processed insurance claims and prior authorization requests, facilitating timely access to medications for community customers.
- Maintained clean workstations and sterile pharmacy preparation areas.
- Trained new technicians on Lake Otis Pharmacy workflow and procedures.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Oversaw pharmacy inventory management to ensure stock availability., rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Entered patient profile information into computer systems accurately and completely.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Prepared IV admixtures under the supervision of a licensed pharmacist.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Maintained proper storage and security conditions for drugs.
- Operated cash registers to accept payments from customers.
- Responded to incoming phone calls to address customer inquiries and requests. to respond to questions or requests.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Certified Pharmacy Technician
Great Land Infusion Pharmacy
Anchorage, Alaska
06.2008 - 07.2010
- Refilled medications through pharmacy inventory and dispensing systems to ensure timely patient access.
- Entered patient profile information into computer systems accurately and completely.
- Created and updated patient profiles, medication records, and insurance details.
- Checked patient information on prescription orders for accuracy, reducing potential errors in medication dispensing.
- Processed insurance claims and prior authorization requests for community customers, facilitating medication access.
- Sent claims to insurance companies for payment and matched explanation of benefits records.
Education
GED -
Navajo Community College
Tsaile, AZ05-1987
Skills
- Point of sale transactions
- Customer service
- Billing processes
- Insurance claim review
- Insurance assessment
- Claim analysis
- Electronic health records
- HIPAA compliance
- Patient confidentiality
- Patient interaction
- Patient coordination
- Physician order verification and processing
- Attention to detail
- Data management
- Time management
- Team collaboration
- Clear communication
- Effective communication skills
- Problem solving
- Critical thinking skills
- Medical terminology
- Healthcare regulations
- Healthcare regulations
- Medical terminology knowledge
- Billing processes
Timeline
Laundry Attendant
Hozho laundry
04.2025 - 10.2026
Personal Home Care Aide
Zhon Home Care
07.2017 - 05.2022
Certified Pharmacy Technician
Lake Otis Pharmacy
05.2011 - 07.2013
Certified Pharmacy Technician
Great Land Infusion Pharmacy
06.2008 - 07.2010
GED -
Navajo Community College