Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davina Lopez

VANCOUVER

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Starbucks
10.2023 - Current
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Raised customer connection by providing exceptional service and addressing concerns promptly.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and meet business needs.
  • Managed procedures during all day parts and recommended changes to enhance efficiency of daily activities.

Shift Supervisor

Starbucks
10.2009 - 10.2023
  • Managed store closing and opening procedures
  • Demonstrated ability to lead a team to create a positive work environment while ensuring successful shift operations
  • Held team members accountable during shift by coaching to improve performance
  • Built meaningful relationships with peers and customers
  • Trained new baristas and shift supervisors.

Education

Bachelor of Science - Family And Human Development

Arizona State University
05.2023

Skills

  • Effective Listening and Communication
  • Inventory Management
  • Motivational Leadership
  • Store Opening and Closing
  • Organization
  • Managing Operations
  • Team Building and Leadership
  • Planning and Prioritization
  • Cash Handling Expertise

Timeline

Assistant Store Manager

Starbucks
10.2023 - Current

Shift Supervisor

Starbucks
10.2009 - 10.2023

Bachelor of Science - Family And Human Development

Arizona State University
Davina Lopez