Davina Melo
1036 East Oak Rd ,AZ
Summary
Adept at fostering academic and personal growth, I leveraged active learning and organizational skills at Northern Arizona University Student Organization to empower students. Excelling in multitasking at Morenos Mexican Grill, I ensured seamless service. My role in the Disney College Program honed my problem-solving abilities, contributing to memorable guest experiences.
Overview
2
2
years of professional experience
Work History
Student Peer Mentor
Northern Arizona University Student Organization
08.2024 - Current
- Offered emotional support during challenging times of transition or personal struggles experienced by mentees.
- Facilitated group workshops on topics such as stress management, test-taking strategies, and goal setting, empowering students to succeed academically and personally.
- Supported new student orientation efforts by creating informative presentations on campus resources and services available to incoming freshmen.
- Assisted students in identifying their strengths and weaknesses, helping them develop personalized learning plans.
Server and Hostess
Morenos Mexican Grill
04.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Disney College Program Intern
Walt Disney World College Program
01.2024 - 05.2024
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
Education
Bachelor of Business - Marketing
Northern Arizona University
Flagstaff, AZ05.2027
High School Diploma -
Heritage Academy Queen Creek
Queen Creek, AZ05.2023
Skills
- Active Learning
- Self-awareness
- Study strategies
- Assertiveness
- Academic Support
- Organized
- Motivated
Timeline
Student Peer Mentor
Northern Arizona University Student Organization
08.2024 - Current
Disney College Program Intern
Walt Disney World College Program
01.2024 - 05.2024
Server and Hostess
Morenos Mexican Grill
04.2022 - 06.2024
Bachelor of Business - Marketing
Northern Arizona University
High School Diploma -
Heritage Academy Queen Creek
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